Tamara "Tammy" Watson
Sebring
Summary
Dynamic Charge Support Specialist with a proven track record at Millennium Physician Group, excelling in customer service and billing accuracy. Enhanced patient satisfaction through effective communication and streamlined processes, while implementing efficient electronic health record management. Skilled in remote support and fostering strong customer relationships, driving operational excellence in healthcare billing.
Overview
22
22
years of professional experience
Work History
Charge Support Specialist
Millennium Physician Group
Sebring, FL
06.2025 - Current
- Assisted with day to day charge entry and claim creation.
- Consulted and assisted providers with any and all billing questions.
- Assisted all team members and patient's regarding billing inquires.
- Coordinated patient intake processes, ensuring accurate documentation and efficient data entry.
- Supported team in managing electronic health records, maintaining confidentiality and compliance standards.
- Responded to patient concerns promptly, fostering positive relationships and satisfaction.
Billing Specialist
Maxwell Medical PLLC
Sebring, FL
02.2015 - 06.2025
- Processed insurance claims efficiently, ensuring accurate reimbursement and reducing discrepancies.
- Coordinated billing inquiries with patients and insurance providers, enhancing communication and resolution speed.
- Reviewed patient accounts for accuracy, identifying errors to improve billing accuracy and compliance.
- Implemented streamlined billing procedures that increased efficiency in account management processes.
Front Office Manager
Ike Lee, MD
Sebring, FL
01.2004 - 02.2015
- Oversaw daily front office operations, ensuring seamless patient flow and high-quality service delivery.
- Managed scheduling for clinical appointments, optimizing resource allocation and staff utilization.
- Implemented patient communication protocols, enhancing engagement and satisfaction levels.
- Developed training programs for front office staff, fostering professional growth and improving team performance.
- Led initiatives to enhance office technology systems, driving efficiency in administrative tasks and record management.
- Analyzed operational workflows, identifying areas for improvement to optimize front office performance and productivity.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Education
High School Diploma -
Sebring High School
Sebring, FLSkills
- Customer service
- Remote support
- Support services
- Customer relationship management
Timeline
Charge Support Specialist
Millennium Physician Group
06.2025 - Current
Billing Specialist
Maxwell Medical PLLC
02.2015 - 06.2025
Front Office Manager
Ike Lee, MD
01.2004 - 02.2015
High School Diploma -
Sebring High School