Katie Mahaffey
Covington,GA
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist/Office manager
Main Street Medical
Madison, GA
03.2024 - Current
- Handled patient intake, appointment scheduling, and insurance verification.
- Maintained and audited patient records for accuracy and compliance.
- Assisted with billing processes and worked with insurance companies to resolve claim issues.
- Oversee all scheduling functions, ensuring provider calendars are efficiently managed and patient wait times are minimized.
- Collaborate with billing department to ensure accurate charge capture and timely collections.
- Main point of contact for pharmaceutical representatives.
- Navigating EMR Systems.
Insurance Customer Service Representative
State Farm Insurance Agency
McDonough, GA
07.2023 - 02.2024
- Sold various types of insurance policies to individuals, including auto, fire, life, and property.
- Explained features, advantages, and disadvantages of various policies to promote the sale of insurance plans.
- Responded to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarifications.
- Prepared quotes for potential customers.
- Gained excellent experience in a call center environment dealing with high call queue volumes.
Real Estate Closing Coordinator/Agent
Joe Stockdale Team
Conyers, GA
05.2018 - 07.2023
- Develop valuable client-management skills and handle client relationships throughout the transaction process.
- Handle the flow of communication between clients, mortgage brokers, and attorneys ensuring appropriate timelines are met and closings occur as scheduled.
- Maintain relationships with clients in order to encourage repeat business and referrals.
- Manage contracts, negotiations, and all aspects of sales cycle to complete purchases and exceed customer expectations.
Inside Account Manager
Georgia Industrial Battery
Forest Park, GA
05.2021 - 10.2021
- Organized prospective client files and tracked progress; responded to client and prospect needs appropriately.
- Answered inbound calls and generated quotes for callers by providing product and service information.
- Gained a thorough understanding of customer businesses and how they relate to company goals.
- Used Business Wise software to generate leads for the company and improve company growth.
General Manager
Marco's Pizza
Madison, GA
03.2020 - 05.2021
- Increased revenue streams by managing marketing, setting schedules, and conducting variance and risk analysis to identify and correct issues.
- Created effective business plans to ensure that strategic decisions were in line with long-term goals.
- Managed store staffing model including hiring, training, and terminating employees.
- Worked directly with the store owner/operator to brainstorm, discuss strategy, and mitigate any issues.
- Reviewed financial transactions and kept track of the budget for periodic inventory purchasing.
- Processed weekly payroll for all staff (approx. 23 employees).
- Lowered corporate risk by managing shrink processes and inventory levels.
- Under my management, the store was ranked top 5 nationally in same store sales growth for over 4 months in a row.
Timeline
Front Desk Receptionist/Office manager
Main Street Medical
03.2024 - Current
Insurance Customer Service Representative
State Farm Insurance Agency
07.2023 - 02.2024
Inside Account Manager
Georgia Industrial Battery
05.2021 - 10.2021
General Manager
Marco's Pizza
03.2020 - 05.2021
Real Estate Closing Coordinator/Agent
Joe Stockdale Team
05.2018 - 07.2023