Summary
Overview
Work History
Education
Skills
Timeline
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Katie Malicoat

Wichita,KS

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

9
9
years of professional experience

Work History

Cast Member - Merchandise

Walt Disney Parks And Resorts
08.2023 - Current
  • Engaging with Guests: Interact with both Guests and fellow Cast Members, working at various locations throughout the resort.
  • Point-of-Sale Operations: You operate the point-of-sale system (POS register) during transactions.
  • Cash Handling: Managing cash transactions efficiently.
  • Stocking and Inventory: Ensuring merchandise is well-stocked and organized.


Concessions and Cashier

Hoopingartner's Concessions
05.2015 - 08.2023
  • Maintained high standards of customer service in high-volume, fast-paced operations.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Consistently provided friendly service to promote better customer engagement.
  • Maintained clean, organized workspace according to operational standards.
  • Used cash register to tender change and process cash and credit card payments.

Veterinary Student Intern

University Veterinary Hospital
01.2023 - 05.2023
  • Assisting in feeding, grooming, and providing basic care for animals.
  • Learning to handle and restrain animals safely during examinations and treatments.
  • Observing and helping with the administration of medications.
  • Shadowing veterinarians and veterinary technicians during examinations, surgeries, and procedures.
  • Interacting with clients, including answering questions and providing basic information.
  • Learning about client communication and patient records.

Floor Staff Member

13th Avenue Warren
01.2017 - 08.2022
  • Box Office Cashiers: Sell tickets, greet customers, and provide information about showtimes, prices, and seating availability.
  • Concessionists: Prepare and sell food and drinks, handle cash and credit transactions, and maintain cleanliness and hygiene standards.
  • Ushers: Check tickets, guide customers to their seats, monitor the theater for safety and cleanliness, and assist customers with any issues or requests.

Head Swim Team Coach

Rockwood Swim Club
05.2020 - 07.2022
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Collaborated with swim team coaches to develop successful training plans.
  • Assisted with coordinating and running special events and competitions.
  • Offered constructive feedback to students to help reach goals.
  • Developed and delivered effective and engaging coaching sessions to improve performance.
  • Facilitated group coaching sessions and provided individual coaching support.
  • Facilitated team building activities and workshops to improve communication, collaboration and productivity.

Education

Bachelor of Science - Biology

Centenary College of Louisiana
Shreveport, LA
05.2023

High School Diploma -

Wichita High School East
Wichita, Kansas
05.2019

Skills

  • Product Knowledge
  • Critical Thinking
  • Brand Representation
  • Active Listening
  • Customer Relations
  • Product Sales

Timeline

Cast Member - Merchandise

Walt Disney Parks And Resorts
08.2023 - Current

Veterinary Student Intern

University Veterinary Hospital
01.2023 - 05.2023

Head Swim Team Coach

Rockwood Swim Club
05.2020 - 07.2022

Floor Staff Member

13th Avenue Warren
01.2017 - 08.2022

Concessions and Cashier

Hoopingartner's Concessions
05.2015 - 08.2023

Bachelor of Science - Biology

Centenary College of Louisiana

High School Diploma -

Wichita High School East

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Katie Malicoat