Katie March
Macungie,PA
Summary
Proven to excel in high-pressure environments, I leveraged my organizational skills and exceptional customer service at Birdsboro Sportsman Club to enhance guest experiences and streamline service delivery. My teamwork and effective communication have consistently driven positive outcomes, evidenced by surpassing productivity goals and fostering client loyalty through tailored solutions. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
22
22
years of professional experience
Work History
Server
Birdsboro Sportsman Club
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
House Cleaner
Total Living Care
Berks County
10.2010 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
- Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
File Clerk
Limerick X-Ray
Limerick, PA
08.2002 - 09.2003
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Enhanced productivity by processing incoming mail and filing documents promptly, allowing for easy access when needed.
- Consistently met or exceeded performance goals in both quality and productivity metrics, demonstrating strong attention to detail and a commitment to excellence in file management.
Janitor
Advanced Janitorial Services
Temple, PA
09.2008 - 10.2009
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
Education
High School Diploma -
Daniel Boone Area High School
Birdsboro, PA2002
Skills
- Strong Work Ethic
- Exceptional customer service
- Teamwork and Collaboration
- Effective Communication
- Time Management
- Conflict and Complaint Resolution
- Organizational Skills
Timeline
House Cleaner
Total Living Care
10.2010 - Current
Janitor
Advanced Janitorial Services
09.2008 - 10.2009
File Clerk
Limerick X-Ray
08.2002 - 09.2003
Server
Birdsboro Sportsman Club
High School Diploma -
Daniel Boone Area High School