Agile and transformational professional with 12 plus years of experience helping customers and cross-functional teams solve business and tech challenges. I enjoy being the trusted partner for customers to rely on, troubleshoot issues and keep everyone aligned through clear communication. Known for building strong relationships, simplifying complex situations into practical steps that IT and business users can act on, and driving continuous improvement with a customer focus.
Work History
Program Manager II
5 Months
Sierra Nevada Corporation (SNC) | 03.2026 - Current
Led cross-functional collaboration to deliver complex IRAD initiatives and align business outcomes within established timelines and budget constraints.
Managed resource planning across multiple initiatives.
Facilitated leadership meetings to ensure alignment on program goals and deliverables throughout lifecycle.
Executed biweekly and monthly program status updates and budget reports.
IT Manager I
11 Months
Sierra Nevada Corporation (SNC) | 04.2025 - 03.2026
Maintained and governed the Power BI tenant and Costpoint Business Intelligence reporting (CER) across the enterprise, ensuring operational stability, security compliance and execution of monthly and quarterly audits.
Developed custom complex IT solutions for Power BI, Power Apps and CER Reporting to address specific business needs, driving operational improvements and cost savings.
Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
Coordinated IT operations activities to deliver smooth flow of daily business needs.
Facilitated prompt resolution of incident bug fixes to enhance customer satisfaction.
Compiled and shared detailed post-incident summary reports to ensure awareness of issues and promote swift resolution strategies.
Coordinated organized documentation related to new employee onboarding while providing on-the-job training to foster smooth transitions into roles and company culture.
Sr Business Systems Analyst
2 Years 8 Months
Sierra Nevada Corporation (SNC) | 08.2022 - 04.2025
Consolidated business requests for new Power BI, Power Apps and CER reporting enhancements, assigning tasks to internal developers and business system analysts.
Conducted thorough discussions with cross-functional teams to define requirements and timelines, delivering clear user stories for developers to implement efficiently.
Led user acceptance testing initiatives, ensuring comprehensive execution plans and test case scenarios while promoting effective collaboration across multiple user groups.
Facilitated overall support for reporting processes related to Power BI, Power Apps, and CER, optimizing data accessibility and usability.
Program Planning & Scheduling Analyst III
2 Years 6 Months
Sierra Nevada Corporation (SNC) | 02.2020 - 08.2022
Analyzed project requirements and developed integrated master schedule in Microsoft Project to effectively meet program objectives defined in statement of work.
Collaborated with program team to develop detailed task plans and provide program status updates.
Assisted in process improvement initiatives by collaborating with lead data scientist on Power BI dashboard development. Supported users through training sessions on Power BI and provided troubleshooting assistance.
Associate Program Manager
9 Months
Sierra Nevada Corporation (SNC) | 04.2019 - 01.2020
Directly supported Program Manager in a Program Portfolio of 20-30 programs ranging from $100K - $5M.
Weekly communication to management regarding program financial and programmatic status.
Project Analyst III
1 Year 5 Months
Sierra Nevada Corporation (SNC) | 11.2017 - 04.2019
Completed monthly reoccurring program status and ETC forecasting.
Assisted in the review, analysis and reporting of monthly Business Area programmatic and financial reports to ensure accurate and timely delivery of Internal Program Management Reviews.
Serve as a SNC tool subject master export for support programs.
Program Support Analyst II
3 Years 8 Months
Sierra Nevada Corporation (SNC) | 03.2014 - 11.2017
Partnered with SNC’s functional departments for corporate business project execution, training, and support.
Assisted in the development, review, analysis, and reporting of monthly Business Area programmatic and financial reports to ensure accurate and timely delivery of Internal and Executive Program Management Reviews.
Lead backup for Cobra, Cost Point, MS Project, Project Web App, SNC Data Warehouse, and internal 411 SharePoint Site for troubleshooting, audit cleanup and a understanding of multiple system relationships.
Developed and maintained internal Program Support CPPM cycle monthly reference guide.
Lead analyst for successful Program Management and Tracking annual projects that has included: MSP/WBS Re-write, Project Analyst New on Boarding Certification, Development of the Action Item List automation, Save Baseline Upgrade, IR&D Tracking, and Year End system conversion.
Education
Bachelor of Science - Business Administration
Fayetteville State University | Fayetteville, North Carolina, NC | 05-2010
Skills
Effective Communication
Detail-Oriented
Problem-Solving
Work Planning and Prioritization
Team Development
Process Improvement
Change Management
Technical Troubleshooting
Application Support
Operating System Management
Business Analysis
Teamwork / Team Collaboration
Certification
Prosci Certified Change Practitioner, Prosci - Nov 2023
Program Management Certification, Folsom Lake Community College - May 2013