Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
Generic

Katie McDougal

Joliet,IL

Summary

Accomplished leader with a proven track record at Anytime Fitness, adept in operational management and business development. Excelled in maintaining high customer satisfaction and mentoring staff, showcasing exceptional interpersonal and strategic planning skills. Achieved significant improvements in regional performance and customer relations through innovative solutions and effective team coaching.

Overview

11
11
years of professional experience

Work History

Regional Manager

Anytime Fitness
Aurora, IL
01.2024 - Current
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided mentorship and coaching to staff members throughout the region as needed.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Mentored and guided general managers on proper processes and methodologies.
  • Created and maintained relationships with key customers in the region.
  • Delegated work to staff, setting priorities and goals.

Facility Manager

Anytime Fitness
Aurora, IL
10.2020 - 01.2024
  • Currently in charge of maintaining new members, a clean facility, daily project management and meeting the goals of the company
  • Recruited, trained, managed and evaluated performance of staff members involved in daily operations.
  • Resolved customer complaints pertaining to facility-related matters quickly and effectively.
  • Maintained cleanliness and presentation standards to increase appeal of facility.
  • Inspected equipment, facility grounds, external building structure and systems on regular basis.
  • Directed maintenance and operations of facility systems to minimize service interruptions.
  • Prioritized and performed routine maintenance to keep facility in excellent shape.
  • Completed day-to-day duties accurately and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.

General Manager

Planet Fitness
Arlington Heights, IL
10.2018 - 11.2019
  • Employee since May 2017 with Planet Fitness
  • Currently in charge of delegating daily responsibilities, project management, meeting the goals of the company and maintaining a clean facility
  • Identified needs of customers promptly and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Key Holder

Justice
Glen Ellyn, IL
11.2016 - 05.2017
  • Employee since 2015
  • In 2016, put in charge of leading customer service in the store, training and development of associates and making sure the store atmosphere is comfortable and running well
  • Assisted in general housekeeping to maintain store image.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Scheduled staff shifts to ensure adequate coverage during peak hours.
  • Provided employees with feedback on job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Performed daily cash management duties including deposits, audits.

Floor Associate

Jewel-Osco
Glen Ellyn, IL
05.2014 - 11.2016
  • Assisting customers with finding and recommending products in non-food products and liquor
  • Stocking liquor, health and beauty aids
  • Maintained high standards of customer service during all interactions.
  • Assisted with unloading trucks when necessary.
  • Greeted customers and answered their questions about product availability, prices, and use.
  • Organized displays to attract customers and promote sales.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Restocked shelves as needed throughout the day.
  • Ensured that aisles were neat, clean, and free from hazards at all times.
  • Maintained inventory list of items used on job sites to provide reordering details.

Education

AAS -

College of DuPage
01.2018

Cosmetology -

College of DuPage
01.2018

Graduate -

Glenbard West High School
01.2015

Skills

  • Capital expense oversight
  • International relations
  • Business development and planning
  • Sales and marketing strategies
  • Operational management
  • Regional planning

References

Available upon request

Volunteer Experience

Feed My Starving Children, Packaged food sent out to children in need of food around the world.

Timeline

Regional Manager

Anytime Fitness
01.2024 - Current

Facility Manager

Anytime Fitness
10.2020 - 01.2024

General Manager

Planet Fitness
10.2018 - 11.2019

Key Holder

Justice
11.2016 - 05.2017

Floor Associate

Jewel-Osco
05.2014 - 11.2016

AAS -

College of DuPage

Cosmetology -

College of DuPage

Graduate -

Glenbard West High School

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Katie McDougal