Katie McGuire
Jerome,ID
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Dicks Pharmacy
Twin Falls
06.2024 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Certified Pharmacy Technician
CVS/caremark
06.2020 - Current
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Communicated directly with doctors offices via telephone, fax and email.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Certified Pharmacy Technician
Walmart
Ontario, OR
11.2014 - 05.2020
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Communicated directly with doctors offices via telephone, fax and email.
- Counted, measured and compounded medications following standard procedures.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Entered and processed patients' prescriptions into internal system.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Customer Service Cashier
Walmart
Caldwell, ID
06.2012 - 09.2013
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Referred to price sheets and special sale bulletins to enter price changes.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Utilized various software applications to process customer orders.
- Performed cash, card and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Utilized POS system to handle customer cash and credit card transactions.
- Processed refunds and exchanges in accordance with company policy.
- Checked personal identifications during alcohol and tobacco sales.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained customer satisfaction with quick and professional handling of product returns.
Customer Service Representative
C3 Connect
Twin Falls, ID
07.2011 - 04.2012
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided primary customer support to internal and external customers.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Collected premiums on or before effective date of coverage.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient records with accurate, current insurance policy information.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
Direct Support Professional
WDB Inc.
Twin Falls, ID
04.2011 - 07.2011
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Recorded status and duties completed in logbooks for management.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted disabled clients to support independence and well-being.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Administered medication as directed by physician.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Education
Diploma -
Hagerman High School
Hagerman, ID05.2005
Skills
- Cash Register Operations
- Pharmacy Operations
- Restock Shelves
- Team Collaboration
- Insurance Verification
- FDA and HIPAA Compliance
- Problem-Solving Skills
- Organization and Prioritization
- Insurance Billing
- Resolving Complaints
- Inventory and Supply Management
- HIPAA
Certification
- CPhT - Certified Pharmacy Technician
- Idaho BOP Technician License
Timeline
Certified Pharmacy Technician
Dicks Pharmacy
06.2024 - Current
Certified Pharmacy Technician
CVS/caremark
06.2020 - Current
Certified Pharmacy Technician
Walmart
11.2014 - 05.2020
Customer Service Cashier
Walmart
06.2012 - 09.2013
Customer Service Representative
C3 Connect
07.2011 - 04.2012
Direct Support Professional
WDB Inc.
04.2011 - 07.2011
Diploma -
Hagerman High School