Katie Mchenry
Pittsburgh,PA
Summary
Dynamic individual with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest engagement and satisfaction through attentive service and effective team collaboration. As much as serving has helped me gain experience in customer service, I would love to start putting my empathy and caring attitude towards something meaningful, like healthcare.
Overview
4
4
years of professional experience
Work History
Server
Cracker Barrel
12.2024 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Chartiers Country Club
04.2023 - 11.2024
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Served food and beverages promptly with focused attention to customer needs.
Hostess and Busser
Amel’s Restaurant
11.2020 - 01.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Brookdale Senior Living
03.2021 - 03.2023
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Improved dining experience by providing prompt, attentive service to guests.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Assisted the residents in cutting, making and occasionally feeding them their meals to provide the best experience possible with their needs.
Education
GED -
Seton La Salle High School
Pittsburgh, PA03.2025
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Team collaboration
Timeline
Server
Cracker Barrel
12.2024 - Current
Server
Chartiers Country Club
04.2023 - 11.2024
Server
Brookdale Senior Living
03.2021 - 03.2023
Hostess and Busser
Amel’s Restaurant
11.2020 - 01.2021
GED -
Seton La Salle High School
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