Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
References
Timeline
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Katie Meltzer

Clinton,NJ

Summary

Dynamic Service Manager with a over a dozen years of restaurant experience, skilled in staff scheduling and conflict resolution. Proven track record in enhancing guest experiences, increasing sales, and reducing turnover through effective training with performance evaluations. Committed to operational excellence and fostering a positive team culture.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Service Manager

1776 Morristown
Morristown, NJ
01.2024 - Current
  • Conducted regular training sessions for staff on new food or drink items, and how to achieve the best guest experience.
  • Coordinated staff schedules for servers, bartenders, bussers, barbacks, and event staff to ensure adequate coverage during peak hours.
  • Created standard operating procedures for all service functions.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Motivated and supported employees to maintain low turnover.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Ensured accurate cash handling procedures were followed at all times.

Key Holder

1776 Morristown
Morristown, NJ
08.2023 - 01.2024
  • Would complete "Lead Server" shift, and clock-in as "Key Holder" to release remaining MOD.
  • Trusted to complete remaining closing manager duties i.e. checking out remaining staff members, handling cash with accuracy, and assisting with service as needed.
  • Evaluated staff performance and incorporated feedback to implement improvement plans.

Lead Server Trainer

1776 Morristown
Morristown, NJ
01.2022 - 01.2024
  • Ensured all servers are knowledgeable about menu items and able to answer questions from customers.
  • Communicated with upper management to make suggestions on improving service.
  • Created weekly food and drink knowledge quizzes for the staff.
  • Generated allergy matrixes for seasonal menu changes
  • Ensured all food orders were accurate and delivered promptly to customers tables.
  • Developed rapport with regular customers to encourage repeat business.

Bartender

1776 Morristown
Morristown, NJ
10.2021 - 01.2022
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.

Host, Server, Bartender

Chimney Rock Inn
Gillette, NJ
09.2012 - 08.2021
  • Managed wait times and guest reservation list with ease
  • Took customers' orders with 99% accuracy.
  • Knowledgable in allergies and sensitivities.
  • Was a loyal full-time employee for just about 10 years.
  • Assisted with opening of new location in Flemington, NJ.

Education

Some College (No Degree) - Hospitality

Montclair State University
Montclair, NJ

Skills

  • Staff scheduling
  • Cash handling
  • Performance evaluation
  • Conflict resolution
  • Event coordination
  • Communication skills
  • Time management
  • Hiring and training
  • Positive attitude
  • Goal oriented

Accomplishments

  • Implemented a contest during the holiday season to challenge employees to increase sales by at leas 40%. The top three winners improved their sales by over 65% each.

Certification

  • Serve Safe Certified
  • Extremely efficient in Toast, Open Table, Seven Rooms, 7Shifts, & Hot Schedules
  • Yoga teacher certified

Languages

Spanish
Limited

References

References available upon request.

Timeline

Service Manager

1776 Morristown
01.2024 - Current

Key Holder

1776 Morristown
08.2023 - 01.2024

Lead Server Trainer

1776 Morristown
01.2022 - 01.2024

Bartender

1776 Morristown
10.2021 - 01.2022

Host, Server, Bartender

Chimney Rock Inn
09.2012 - 08.2021

Some College (No Degree) - Hospitality

Montclair State University

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Katie Meltzer