Katie Moncrief
Coldwater,MS
Summary
Accomplished professional with a diverse background in education and operations management. Expertise in team coordination, problem-solving, and curriculum implementation, aimed at driving positive student outcomes and operational excellence.
Overview
13
13
years of professional experience
Work History
Substitute Teacher, K-12
Strayhorn and Strayhorn
Sarah, Mississippi
01.2024 - Current
- Delivered engaging lessons to diverse K-12 students across multiple subjects.
- Implemented classroom management strategies to maintain a positive learning environment.
- Collaborated with teachers and staff to ensure smooth daily operations in classrooms.
- Communicated effectively with parents about student progress and classroom activities.
- Supervised student behavior during transitions and lunch periods for safety compliance.
- Utilized educational technology tools to enhance instructional delivery and student engagement.
Pest Control Operation Manager
Pestagon Pest Control
Hernando, Mississippi
03.2019 - 08.2024
- Managed daily operations for pest control services and team coordination.
- Trained staff in pest management techniques and safety protocols.
- Oversaw scheduling and dispatching of service technicians to client locations.
- Developed and implemented standard operating procedures for pest control tasks.
- Collaborated with sales teams to address customer inquiries and service needs.
- Evaluated performance metrics to improve workflow efficiency within the team.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Student Nurse
Methodist South Hospital
Memphis, Tennessee
03.2019 - 01.2020
- Assisted in patient assessments and monitored vital signs daily.
- Administered medications and provided patient education on health management.
- Collaborated with healthcare teams to develop individualized care plans.
- Maintained accurate patient records and documented care activities promptly.
- Supported patients with daily living activities and emotional needs compassionately.
- Participated in infection control measures and ensured a sterile environment.
- Attended training sessions to enhance clinical skills and knowledge base.
- Performed physical exams and collected vital signs for assigned patients.
- Assisted in administering medications and treatments to patients.
- Maintained accurate documentation of patient information, including vitals, assessments, and lab results.
- Maintained safe and comfortable environment for each patient.
- Observed and communicated changes in patient's condition to registered nurse on duty.
- Interacted with patients in a professional manner while providing compassionate care.
Bank Operations Manager
Regions Bank
Southaven, Mississippi
01.2013 - 02.2017
- Managed daily bank operations to ensure smooth customer transactions.
- Oversaw staff schedules and assigned tasks for optimal workflow.
- Implemented compliance procedures to meet regulatory requirements.
- Coordinated training programs for new employees and ongoing staff development.
- Resolved customer inquiries and issues with professionalism and efficiency.
- Monitored performance metrics to identify areas for improvement.
- Responded promptly to customer inquiries and complaints regarding banking services.
- Established effective working relationships with other departments within the organization.
- Maintained up-to-date knowledge of banking products and services offered by the institution.
- Developed and implemented policies and procedures for bank operations.
Education
Associate of Arts - Health Sciences
Northwest Mississippi Community College
Senatobia, MS05-2022
Skills
- Classroom management
- Educational technology
- Lesson planning
- Student engagement
- Curriculum implementation
- Customer relationship management
Timeline
Substitute Teacher, K-12
Strayhorn and Strayhorn
01.2024 - Current
Pest Control Operation Manager
Pestagon Pest Control
03.2019 - 08.2024
Student Nurse
Methodist South Hospital
03.2019 - 01.2020
Bank Operations Manager
Regions Bank
01.2013 - 02.2017
Associate of Arts - Health Sciences
Northwest Mississippi Community College