Summary
Overview
Work History
Education
Skills
Timeline
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Katie Newgren

Barnesville,MN

Summary

Versatile professional with a proven track record at Dollar General and Walmart, excelling in roles that demand exceptional customer service and teamwork. Skilled in resolving technical and customer-related challenges, enhancing operational efficiency, and fostering positive experiences. Demonstrates integrity and loyalty, with expertise in advanced troubleshooting and effective communication.

Overview

15
15
years of professional experience

Work History

Lead Sales Associate

Dollar General
08.2023 - Current
  • Facilitated accurate and prompt customer transaction handling.
  • Enhanced customer experience by resolving problems expediently.
  • Executed accurate counting of till balances and business change fund.

Technical Support Representative

US Bank
11.2021 - 12.2024
  • Assisted card members by phone for quick and efficient resolution of daily issues.
  • Enhanced operational efficiency by managing technical concerns in a structured system.
  • Conducted advanced troubleshooting to resolve technical challenges effectively.

Production Associate

Marvin Windows And Doors, Inc.
08.2019 - 08.2020
  • Handled machinery correctly to minimize injuries.
  • Practiced cross-training across departments to ensure alignment with evolving production demands.
  • Streamlined processes to meet high-pressure manufacturing deadlines.

Daycare Teacher

Here We Grow
06.2017 - 08.2018
  • Ensured consistent updates from parents and caregivers for individual children's needs.
  • Delivered targeted feedback to enhance growth and skill development.
  • Developed nurturing environment fostering self-expression and confidence in children.

Patient Scheduler Outbooker

Sanford Health
02.2014 - 06.2017
  • Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
  • Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
  • Coordinated with other departments for seamless patient transfers, expediting necessary follow-up appointments.

Direct Support Professional

Community Living Services Inc.
08.2015 - 01.2016


  • Applied de-escalation techniques to manage challenging behaviors effectively.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.

Optician

Walmart
06.2011 - 09.2014
  • Identified and resolved patient concerns related to eyewear and vision correction.
  • Operated pupilometers to measure patients' pupillary distance for lens customization.
  • Used lensometers to verify prescriptions and ensure accurate lens fitting.
  • Utilized electronic medical records software to document patient interactions and manage inventory.

Customer Service Representative

Walmart
10.2009 - 06.2011
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma - General Studies

West Fargo High School
West Fargo, ND
05.2009

Skills

  • Positive customer experience
  • Enjoy workplace teamwork with harmony
  • High importance with integrity and loyalty

Timeline

Lead Sales Associate

Dollar General
08.2023 - Current

Technical Support Representative

US Bank
11.2021 - 12.2024

Production Associate

Marvin Windows And Doors, Inc.
08.2019 - 08.2020

Daycare Teacher

Here We Grow
06.2017 - 08.2018

Direct Support Professional

Community Living Services Inc.
08.2015 - 01.2016

Patient Scheduler Outbooker

Sanford Health
02.2014 - 06.2017

Optician

Walmart
06.2011 - 09.2014

Customer Service Representative

Walmart
10.2009 - 06.2011

High School Diploma - General Studies

West Fargo High School

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Katie Newgren