Katie Nicol
Marysville
Summary
With a rich background in the vibrant world of insurance, I’m passionate about delivering exceptional results through my strong analytical and client management skills. I thrive on assessing risks and crafting tailored solutions that bring clients peace of mind and satisfaction. My friendly, persuasive communication style allows me to forge meaningful relationships while simplifying complex information for everyone. I’m eager to join a dynamic, collaborative team where I can leverage my diverse skills and continue making a positive impact for clients and colleagues alike.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Manager
Kernan Insurance Agency, Inc.
01.2023 - Current
- Delivered outstanding customer service by addressing and resolving a wide range of inquiries, concerns, and complaints, ensuring a positive experience for each customer
- Maintained the accuracy and confidentiality of customer information by meticulously updating the database with relevant details, allowing for streamlined access and reliable record-keeping
- Actively collaborated with team members in a supportive environment to tackle complex customer issues, sharing insights and strategies to enhance overall service quality and effectiveness
Home Health Aide
Interim HealthCare
08.2020 - 01.2023
- Provided direct patient care and assistance, ensuring comfort and well-being in alignment with individualized care plans
- Recorded vital signs accurately and assisted with essential activities of daily living to promote patient independence and dignity
Client Service Assistant
Hylant
06.2017 - 08.2020
- Delivered exceptional service to both internal and external clients at Hylant, consistently ensuring compliance with company standards and contributing to overall client satisfaction
- Carefully processed insurance verification requests, ensuring all information was accurate and up to date while maintaining details
- Collaborated with the commercial service team by effectively managing policy details and documentation, ensuring that all paperwork was completed accurately and submitted in a timely manner, thus supporting seamless operations and improved service delivery
Personal Lines Account Manager
Haughn & Associates, Inc.
06.2016 - 06.2017
- Provided personalized service and expert guidance on insurance products to build strong client relationships
- Collaborated with underwriters to develop customized insurance solutions to meet client needs
- Processed policy updates and changes efficiently to fulfill client requests promptly and accurately
Customer Service Specialist
Jeff Wilson & Associates
03.2015 - 06.2016
- Managed high call volume with professionalism and empathy
- Provided prompt and effective insurance services to existing clients, handling policy renewals and changes
- Addressed client inquiries and concerns promptly and professionally
Education
High school diploma -
Marysville High School
Marysville, OH05.2007
Skills
- Leadership
- Customer Service
- Account Management
- Teamwork and Collaboration
- Client Relations
- Professionalism and Ethics
Certification
- Property & Casualty Insurance License | Ohio Department of Insurance | Issued September 2015
Timeline
Account Manager
Kernan Insurance Agency, Inc.
01.2023 - Current
Home Health Aide
Interim HealthCare
08.2020 - 01.2023
Client Service Assistant
Hylant
06.2017 - 08.2020
Personal Lines Account Manager
Haughn & Associates, Inc.
06.2016 - 06.2017
Customer Service Specialist
Jeff Wilson & Associates
03.2015 - 06.2016
High school diploma -
Marysville High School
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