Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Novotney

Wheeling,WV

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

5
5
years of professional experience

Work History

Store Manager

Bath & Body Works
Triadelphia, WV
01.2020 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Organized promotional events to increase product awareness.
  • Recruited, trained and supervised new employees.
  • Prepared monthly reports on sales figures, expenses, profits.

Operations Manager

Lowes Home Improvment
Wheeling, WV
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.

Education

Communications

West Liberty University
West Liberty, WV

Skills

  • Payroll Management
  • Team Development
  • Employee Training
  • Customer Service Management

Timeline

Store Manager

Bath & Body Works
01.2020 - Current

Operations Manager

Lowes Home Improvment

Communications

West Liberty University

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Katie Novotney