KATIE NUNEZ

Closter

Summary

Professional service expert with significant experience in customer interaction and issue resolution. Strong focus on teamwork and achieving desired outcomes. Known for adaptability, reliability, and effective communication. Skilled in conflict resolution, problem-solving, and delivering high-quality service.

Overview

years of professional experience

Work History

Operations Manager

BP Gas Station

Bronx, NY

04.2024 - Current

Oversee daily operations of a high-volume location, ensuring efficiency and strong customer service
Manage daily cash flow exceeding $8,000+, including reconciliation, deposits, and reporting
Supervise and coach a team of 10 employees
Handle customer escalations and resolve issues professionally
Support revenue growth through upselling strategies
Ensure compliance with company policies and procedures
Maintain secure cash handling procedures and enforce loss prevention

Water Treatment Specialist

United States Army

Fort Lee, VA

04.2019 - 05.2022

Perform water quality analysis testing and verification
Assist in water reconnaissance and site preparation
Operate and maintain water treatment equipment
Maintained accurate logs and reports

Executive Assistant

Non-profit Organization

Englewood, NJ

05.2015 - 12.2018

Supported operational coordination and administrative processes
Maintained confidential records and documentation
Coordinated scheduling and communication
Liaised between leadership and stakeholders
Coordinating travel and logistics for business trips, including booking travel, preparing itineraries and supporting executives in completing expense reports
Overseeing general office processes, such as ordering office supplies for departments or leading administrative support staff

Education

High School Diploma -

Cresskill High School

Cresskill

06.2014

Skills

Languages: Spanish
Other Skills: User Research, People Management, Data Analysis, Prototyping
Problem-solving
Team leadership

Operations management
Planning and implementation
Staff training
Operational efficiency

Languages

Spanish

Native or Bilingual

Timeline