Katie Osborn
Branson,MO
Summary
Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.
Overview
13
13
years of professional experience
Work History
Owner
Shire Designs and Management
Branson, MO
08.2021 - Current
- Worked closely with vendors to source products at competitive prices while maintaining quality standards.
- Maintained accurate records of all purchases made during a project.
- Created mood boards featuring fabric swatches, paint chips and other visual elements used in designing a space.
- Consulted with clients regarding budget considerations when purchasing furniture or fixtures.
- Advised clients on how best to utilize available space within their homes or businesses.
- Managed multiple projects simultaneously while meeting tight deadlines set by clients.
- Attended regular meetings with team members throughout the duration of each project.
- Provided guidance on installation techniques for various types of products such as drapery rods or light fixtures.
- Coordinated with contractors and other professionals on construction projects.
- Conducted site visits to assess existing conditions prior to beginning a project.
- Researched current trends in furniture, fabrics, color palettes and accessories in order to recommend items that meet the client's style preferences.
- Project Managed remodels of single unit short term rentals and resorts.
- Managed multiple subcontractors and general contracts over three to six job sites at a time.
Owner
Shire Vacation Property Management
Branson , MO
02.2021 - Current
- Developed a comprehensive plan to improve customer service standards.
- Created detailed reports outlining the progress of each property.
- Advised clients on opportunities for cost savings through improved efficiency.
- Lead regular meetings with clients to review progress against goals.
- Acted as a primary point of contact throughout for guests, maintenance, and housekeeping.
- Currently manage over 30 units.
Owner
Kate's Cleaning Service
Branson, MO
08.2011 - 12.2021
- Managed the cleaning, repairs, and daily operations of 250 short-term rentals.
- Managed guest needs.
- Orchestrated maintenance repairs.
- Managed 25-75 employees.
- Created a handbook and cleaning training program to ensure efficient, quality service to every property.
- Consulted cleaning teams in other markets on our systems in place so they could ensure high-quality cleaning in their areas.
- Interior Design of properties for new clients.
- Consulted with clients on how to set up the short term rentals.
- Worked with multiple general contractors and subcontractors.
- Managed human resources.
- Created a leadership program for management.
Education
Business Management And Psychology
Evangel University
Springfield, MOSkills
- Marketing tactics
- Budget Administration
- KPI Management
- Business Management
- Bidding processes
- Project estimating
- Business Planning
- Employee Development
- Business Administration
- Financial Planning
- Strategic Planning
- Customer Relations
- Program creation and implementation
- Team Oversight
- Marketing
- Staff hiring
- Negotiation
- Relationship Building
- Cost Reduction
- Profit and loss analysis
- Verbal and written communication
- Key partnership cultivation
- Operations Management
- Consulting
- Budget Development
- Human Resources
- Contract Management
- Contract negotiation expertise
- Business Development
- Partnership Development
- Investor Relations
- Hiring and staffing
- Design coordination
Timeline
Owner
Shire Designs and Management
08.2021 - Current
Owner
Shire Vacation Property Management
02.2021 - Current
Owner
Kate's Cleaning Service
08.2011 - 12.2021
Business Management And Psychology
Evangel University
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