Katie Pero
San Marcos,CA
Summary
Dynamic bar manager with proven expertise in customer service and staff training. Committed to enhancing operational efficiency and delivering exceptional guest experiences.
Overview
10
10
years of professional experience
Work History
Bar Manager
Cohn Restaurants - Draft Republic San Marcos
09.2022 - Current
- Developed and implemented training programs for bar staff to enhance efficiency and product knowledge.
- Managed inventory levels, conducting regular stock assessments to minimize waste and optimize costs.
- Established relationships with vendors, negotiating contracts to secure favorable pricing on supplies and equipment.
- Closed out cash register and prepared cashier report at close of business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Performed opening and closing management duties
Assistant Manager
Soro’s Mediterranean Grill
05.2020 - 08.2022
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
- Collaborated with kitchen staff to ensure timely order delivery and quality standards.
- Managed multiple tables efficiently while maintaining attention to detail in service execution.
- Resolved customer complaints effectively, fostering positive dining experiences and repeat business.
- Monitored inventory levels and assisted in ordering supplies to maintain operational efficiency.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Billing Manager
Nexus Medical Billing
06.2016 - 07.2020
- Led billing operations, ensuring timely and accurate invoicing for healthcare providers.
- Streamlined revenue cycle processes, enhancing efficiency and reducing discrepancies in patient accounts.
- Mentored team members on best practices for claims submission and denial management.
- Reviewed billing problems, researched issues, and resolved concerns.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Worked with customers to develop payment plans and bring accounts current.
- Maintained up-to-date knowledge of industry regulations, ensuring billing department's compliance and protecting company from potential fines.
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Responsible alcohol service
- Conflict resolution
- Outgoing personality
- Supply ordering
- TOAST Proficient
Timeline
Bar Manager
Cohn Restaurants - Draft Republic San Marcos
09.2022 - Current
Assistant Manager
Soro’s Mediterranean Grill
05.2020 - 08.2022
Billing Manager
Nexus Medical Billing
06.2016 - 07.2020