KATIE PHAM
Tustin
Summary
Dynamic pharmacist with over 9 years of experience in managing pharmacy operations and leading high-performing teams to achieve exceptional results. Proven expertise in regulatory compliance, inventory management optimization, and enhancing customer service drives a steadfast commitment to excellence across all pharmacy functions. Recognized for a collaborative approach and adaptability, consistently delivering outstanding outcomes through effective staff training, workflow optimization, and strategic planning. Passionate about providing high-quality pharmaceutical services with an unwavering focus on patient safety as a core value in pharmacy management.
Overview
10
10
years of professional experience
Work History
Pharmacy Manager
WALGREENS
10.2022 - Current
- Led a team of 15+ staff pharmacists, pharmacy technicians, pharmacy cashiers, providing guidance and proper support to ensure quality patient care.
- Implement patient-centered services to increase medication adherence, improve chronic disease management, and drive health equity.
- Provided daily medication therapy management (MTM) and comprehensive medication reviews (CMR) services, including adherence monitoring, patient education, and medication reconciliation to ensure safe and effective medication use.
- Developed and maintained positive relationships with local health care providers to optimize drug therapy, and enhance patient adherence and education.
- Collaborated with local senior living facilities and long-term care facilities to provide on-site vaccination clinics to improve immunization access.
- Increased prescription volume by 20% through efficient workflow management and excellent customer service.
Staff Pharmacist
WALGREENS
04.2017 - 10.2022
- Verified and processed prescriptions rapidly in pharmacy averaging 400-450 prescriptions daily.
- Provided optimal pharmaceutical care and maintained highest levels of customer satisfaction.
- Provided clinical support to prescribers and monitored therapy per protocol.
- Reviewed patient’s profile for duplicate therapy and drug-drug interactions.
- Assisted pharmacy manager with control substance inventory as well as product recalls and returns.
Pharmacist (per diem)
HAPPY RX PHARMACY
04.2017 - 06.2020
- Managed order entry and prescription verification.
- Performed daily management of pharmacy, supervised staffs and operation in absence of owner.
- Discussed with healthcare providers regarding to accuracy and clarifications on prescriptions.
- Troubleshot insurance coverage issues and maintained inventory.
Intern Pharmacist
WALGREENS
01.2016 - 04.2017
- Counseled patients, processed and filled prescriptions, accepted transferred prescriptions.
- Communicated daily with insurance representatives and healthcare providers to verify patient’s eligibility, drug formularies, and therapy optimization.
- Provided immunizations and blood pressure screening, and conducted “new-to-therapy” calls.
- Performed variety administrative duties such as answering phones, typing prescriptions, stocking shelves, operating cash registers.
Education
Doctor of Pharmacy -
Touro University California College of Pharmacy
06-2016
Master of Public Health -
Touro University California College of Pharmacy
06-2016
Bachelor of Science - Chemistry
University of California, Irvine
05-2006
Skills
- Patient education and counseling
- Professional ethics
- Training and mentoring
- Medication therapy management
- Immunization
- Pharmacy Inventory Management
- Budget Management
- Knowledge of commercial insurance, Medicare, and Medicaid
Languages
Vietnamese
Native or Bilingual
Timeline
Pharmacy Manager
WALGREENS
10.2022 - Current
Staff Pharmacist
WALGREENS
04.2017 - 10.2022
Pharmacist (per diem)
HAPPY RX PHARMACY
04.2017 - 06.2020
Intern Pharmacist
WALGREENS
01.2016 - 04.2017
Doctor of Pharmacy -
Touro University California College of Pharmacy
Master of Public Health -
Touro University California College of Pharmacy
Bachelor of Science - Chemistry
University of California, Irvine
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