Katie Phillips
Marysville,OH
Summary
Dynamic professional with extensive experience in operations and supplier relationship management. Skilled in leading cross-functional teams and driving measurable improvements in performance metrics. Committed to aligning operational initiatives with organizational goals to enhance efficiency and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Field Account Manager
Bound Tree Medical
Columbus, OH
03.2024 - Current
- Managed daily field operations and authorized operational decisions, focusing on short and long-term outcomes, customer satisfaction, and continuous process improvement.
- Developed and refined operational policies and procedures to enhance field efficiency and align with company-wide goals.
- Led QBR (Quarterly Business Review) initiatives and monitored KPIs to ensure alignment with organizational objectives.
- Developed and monitored performance plans, delivering measurable improvements in team metrics and KPIs.
- Implemented training programs to ensure departments functioned within compliance guidelines and safety standards.
- Interacted with cross-functional teams (Sales, Finance, Legal) and senior management to resolve operational issues and project conflicts.
- Gained consensus from various stakeholders by presenting data-driven solutions to achieve project goals.
- Acted as a trusted advisor for key clients, coordinating contract administration and resolving escalated issues.
- Managed relationships with external suppliers and vendors to ensure continuity in service delivery.
Senior Inside Sales Account Manager
Bound Tree Medical
Dublin, OH
09.2015 - 03.2024
- Led strategic account management initiatives to enhance customer satisfaction and retention.
- Developed and executed sales strategies to achieve revenue growth targets across diverse client segments.
- Mentored junior sales team members to improve performance and foster professional development.
- Analyzed market trends and customer feedback to inform product offerings and service enhancements.
Education
Master of Science - Marketing And Communications
Franklin University
Columbus, OH12-2015
Bachelor of Arts - Early Childhood Education, English
Ohio University
Athens, OH05-2014
Skills
- Account resolutions
- Performance metrics
- Operations management
- Stakeholder engagement
- Change management
- Supplier relationship management
- Logistics management
Timeline
Field Account Manager
Bound Tree Medical
03.2024 - Current
Senior Inside Sales Account Manager
Bound Tree Medical
09.2015 - 03.2024
Master of Science - Marketing And Communications
Franklin University
Bachelor of Arts - Early Childhood Education, English
Ohio University