Katie Pickerel
Summary
I am a hospitality and operations professional with 10+ years of experience, including three years of fast tracked, multi-department restaurant management. With a proven track record of adaptability and guidance under pressure, I am a versatile leader skilled in cross-functional coordination, resource optimization, and team development. I am seeking to leverage my leadership and hospitality experience in a service-driven operation or guest relations role, while continuing to grow professionally and contribute to an exceptional guest experience.
Overview
9
9
years of professional experience
Work History
Manager
Oregano's Pizza Bistro
Mesa, Arizona
09.2023 - 08.2026
- Managed bar operations as Bar Manager, overseeing staff performance, inventory, ordering, and maintenance to ensure smooth operations.
- Coordinated scheduling for 20+ employees and supported scheduling for additional 50+ employees, optimizing workforce management.
- Oversaw recruitment processes for various staffing positions.
- Communicated training developments, updates, and operations to staff.
- Operated independently and took on additional leadership responsibilities during staff shortages.
- Progressed through the Hospitality, Bar, and Kitchen Manager roles over three years.
Key Holder
Oregano's Pizza Bistro
Tempe, Arizona
02.2023 - 09.2023
- Acted as an active leader on shift, directing staff and resolving guest/service issues.
- Ensured compliance with security and cash handling procedures.
- Managed all operational aspects of openings and closings.
- Supported management by coordinating inventory, ordering, and staffing processes.
Host-Server
Oregano's Pizza Bistro
Scottsdale, AZ
09.2019 - 02.2023
- From Spring 2021-February 2023 I was a server and certified trainer.
- Transitioned between serving and key holding roles, ultimately taking on full key holding responsibilities.
- Advanced from host to cashier within two months, demonstrating adaptability and commitment to the team.
- Maintained operations during pandemic challenges.
Lead Hostess
True Food Kitchen
Phoenix, AZ
06.2018 - 10.2019
- Directed front of house support, ensuring consistent quality service during peak hours.
- Coordinated guest flow for reserved and open seating to optimize seating efficiency.
- Provided attentive guest service while navigating specialized dietary preferences and food accommodations.
- Handled inbound guest phone calls to address inquiries, assisted with takeout services, and supported daily operations.
Lead Hostess
Simon and Seafort's
Anchorage, Alaska
05.2017 - 02.2018
- Coordinated guest flow and front of house support to ensure consistent quality service.
- Managed catering orders for weekly and holiday functions to meet customer expectations.
- Supported operations within a high-volume, fine dining restaurant specializing in prime steaks and Alaskan seafood.
Education
Associate of Arts - Psychology
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZ02-2025
High School Diploma -
South Anchorage High School
05-2015
Skills
- Operational Leadership
- Staff Performance Management
- Cross-Functional Management Experience
- Inventory Management
- Vendor Coordination
- Employee Onboarding Lead
- Conflict Resolution
- Excel, Aloha, and Compeat Radar Experience
Timeline
Manager
Oregano's Pizza Bistro
09.2023 - 08.2026
Key Holder
Oregano's Pizza Bistro
02.2023 - 09.2023
Host-Server
Oregano's Pizza Bistro
09.2019 - 02.2023
Lead Hostess
True Food Kitchen
06.2018 - 10.2019
Lead Hostess
Simon and Seafort's
05.2017 - 02.2018
Associate of Arts - Psychology
Maricopa Community Colleges, Scottsdale Community College
High School Diploma -
South Anchorage High School