Katie Preiner
Lohman,MO
Summary
A dependable worker with excellent abilities in customer service, telephone etiquette and issue response. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
7
7
years of professional experience
Work History
Server
Texas Roadhouse
Jefferson City, MO
01.2024 - Current
- Served food and beverages promptly with focused attention to customer needs
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
Retail Sales Associate
Ulta Beauty Co.
Orlando, FL
01.2021 - 12.2023
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Engaged in friendly conversation with customers to better uncover individual needs
- Provided exceptional services and pleasant shopping experiences to retail customers
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
Leasing Agent
Arden Villas
Orlando, FL
01.2021 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Answered the phone promptly and helped the customers with any questions or concerns they may have
- Organized, maintained and updated information in computer databases
- Responded to requests and scheduled appointments for property showings
Spa Receptionist
The Spa Orlando
Orlando, FL
06.2022 - 12.2022
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Retail Assistant
Dicks Sporting Goods
Orlando, FL
05.2020 - 10.2021
- Greeted customers and helped with product questions, selections, and purchases
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Maintained clean sales floor and straightened and faced merchandise
Customer Service
Target
Oldsmar, FL
10.2017 - 12.2019
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Responded promptly to requests for assistance and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
Cosmotology -
Merrell
Jefferson City, MO2025
Associate in arts - General Studies
Valencia College
05.2023
Skills
- Customer Assistance
- Communication
- Teamwork and Collaboration
- Time Management
- Product Knowledge
- Conflict Resolution
- Organization
Timeline
Server
Texas Roadhouse
01.2024 - Current
Spa Receptionist
The Spa Orlando
06.2022 - 12.2022
Retail Sales Associate
Ulta Beauty Co.
01.2021 - 12.2023
Leasing Agent
Arden Villas
01.2021 - 03.2023
Retail Assistant
Dicks Sporting Goods
05.2020 - 10.2021
Customer Service
Target
10.2017 - 12.2019
Cosmotology -
Merrell
Associate in arts - General Studies
Valencia College