Makenzie Hill
Fairhope,AL
Summary
Hardworking professional with relationship-building and time management skills in fast-paced environments. Successful at handling difficult with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
2
2
years of post-secondary education
4
4
years of professional experience
Work History
Server
Champy’s Fried Chicken
Daphne, Alabama
11.2025 - Current
- Greeted guests warmly upon arrival and presented them with menus to enhance their dining experience.
- Took orders from customers accurately and in a timely manner.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Delivered food orders promptly and courteously.
- Provided excellent customer service to ensure satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Cleaned tables and chairs to prepare the dining area for next customers.
- Assisted in training new servers.
- Trained new employees on restaurant procedures and plating techniques.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Provided exceptional service to a high volume of daily customers.
Nanny
Various local families
Daphne, AL
08.2023 - 08.2026
- Help develop or monitor the family schedule.
- Supervise and assist with homework.
- Meet regularly with parents to discuss children's activities and development.
- Work with parents to develop and implement discipline programs to promote desirable child behavior.
- Help prepare and serve nutritionally balanced meals and snacks for children.
- Organize and conduct age-appropriate recreational activities, such as games, arts and crafts, sports, walks, and play dates.
- Teach and perform age-appropriate activities, such as lap play, reading, and arts and crafts, to encourage intellectual development of children.
- Observe children's behavior for irregularities, take temperature, transport children to a doctor, or administer medications, as directed, to maintain children's health.
- Organize and conduct age-appropriate recreational activities, such as games, arts and crafts, sports, walks, and playdates.
- Help develop or monitor the family schedule.
- Remove hazards and develop appropriate boundaries and rules to create a safe environment for children.
- Regulate children's rest periods and nap schedules.
- Observe children's behavior for irregularities, take temperature, transport children to a doctor, or administer medications, as directed, to maintain children's health.
- Perform first aid or cardiopulmonary resuscitation (CPR) when required.
- Instruct children in safe behavior, such as seeking adult assistance when crossing the street and avoiding contact with unsafe objects.
- Assign appropriate chores and praise targeted behaviors to encourage development of self-control, self-confidence, and responsibility.
- Perform housekeeping and cleaning duties related to children's care.
Childcare Workers
St. James Episcopal School
Fairhope, AL
02.2023 - 07.2024
- Organize and participate in recreational activities and outings, such as games and field trips.
- Monitored children's rest periods to ensure adequate sleep and relaxation.
- Disciplined children and implemented behavior management techniques, promoting responsibility through tasks like caring for clothing and organizing play areas.
- Assist in preparing food and serving meals and refreshments to children.
- Read to children and teach them simple painting, drawing, handicrafts, and songs.
- Organize and store toys and materials to ensure order in activity areas.
- Instruct children in health and personal habits, such as eating, resting, and toilet habits.
- Identified and reported signs of emotional or developmental issues in children to parents or guardians, facilitating timely interventions.
- Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
- Assisted children with dressing and changing diapers to maintain hygiene and comfort.
- Cleaned and sanitized toys and play equipment to maintain a safe and healthy environment.
- Care for children in an institutional setting, such as group homes, nursery schools, private businesses, or schools for the handicapped.
- Supported children's emotional and social development, fostering empathy and self-esteem through guided interactions and activities.
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
- Maintain a safe play environment.
- Observe and monitor children's play activities.
Cashier
Target
Fairhope, AL
07.2022 - 09.2023
- Assisted customers by providing information and resolving complaints, enhancing overall customer satisfaction.
- Help customers find the location of products.
- Answer customers' questions, and provide information on procedures or policies.
- Responded to incoming phone calls from customers and staff.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Maintained clean and orderly checkout areas while performing general cleaning duties, ensuring a welcoming environment.
- Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners.
- Maintain clean and orderly checkout areas, and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Guided customers to product locations, improving shopping experience and efficiency.
- Supervise others and provide on-the-job training.
- Answer incoming phone calls.
Education
Bachelor of Arts - Human Development
University of Alabama
Tuscaloosa, AL 08.2026 - 09.2026
Associate, General associate in science -
Costal Alabama Community College
Fairhope, AL 08.2024 - 05.2026
High School -
Baldwin County Virtual School
Fairhope, ALHigh School -
Fairhope High School
Fairhope, ALSkills
- Menu Knowledge
- Menu recommendations
- Food running
- High volume dining
- POS operation
- Cash handling
- Customer Care
- Customer Interaction
- Customer assistance
- Selling Techniques
- Sales Techniques
- Server training
- Dining assistance
- Time management
- Team Collaboration
- Conflict resolution
- Communication skills
- Adult CPR
- Child CPR
- Infant Care
Timeline
Bachelor of Arts - Human Development
University of Alabama
08.2026 - 09.2026
Server
Champy’s Fried Chicken
11.2025 - Current
Associate, General associate in science -
Costal Alabama Community College
08.2024 - 05.2026
Nanny
Various local families
08.2023 - 08.2026
Childcare Workers
St. James Episcopal School
02.2023 - 07.2024
Cashier
Target
07.2022 - 09.2023
High School -
Baldwin County Virtual School
High School -
Fairhope High School