Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katie Romero

Arlington,Texas

Summary

Highly motivated with an ability to adapt quickly and provide exceptional customer service Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Sales Associate

Bella Terra
02.2021 - 06.2022
  • Established personal connections with customers, exceeding customer service expectations
  • Performed a full audit of inventory and sales reports, ensuring accuracy
  • Maintained an average of $18,000 in client sales each month
  • As an independent sales associate I must establish a trust and bond with customers to ensure high product sales
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Built relationships with customers and community to promote long term business growth.
  • Generated new sales leads to achieve and exceed monthly sales goals.

Go Specialist

CANTINA LAREDO
07.2020 - 02.2021
  • Provided customer service and was involved in training 7 new team members throughout my time with the company
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the to-go section and equipment
  • Full-filled all duties associated with to-go role and exceeded expectations by performing other roles in the restaurant such as becoming a server, host, busser, and cook
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Assisted with staff training to enforce quality, safety and sanitation guidelines.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.

Floor Associate

Aldi
03.2020 - 06.2020
  • Worked as an essential working during the beginning of COVID-19 pandemic city "lockdown" ensuring the cleanliness and safety for both workers and customers
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Worked and trained on all aspects of job such as floor merchandising, register/money handling, and back room inventory which consisted of varies temperature changes for all sorts of food inventory

Sales Associate

Dillard's, Inc
07.2019 - 01.2020
  • Established personal connections with customers, exceeding customer service expectations
  • Performed a full audit of inventory and sales reports, ensuring accuracy
  • Maintained sales by an average of $400 per day
  • Trained 3 new hires on day to day procedures including how to work POS system

Education

High School Diploma -

Dubiski Career High School
Grand Prairie, TX
05.2018

Skills

  • Sales, Customer Relation
  • Cash handling, Cashiering,Basic math,
  • Bilingual,Writing skills, Spanish
  • Restaurant experience, Time management, Food service,
  • POS, Photoshop, Sketchup, AutoCAD, Microsoft Word, CAD, Drafting, Graphic,Design, Revit, Microsoft excel
  • Inventory Control Procedures,Organizational skills
  • Verbal Communication,Customer service,
  • Merchandise Display,Restock Shelves,Inventory Pricing
  • Supervising experience,Recruiting,Leadership

Languages

Spanish
Professional Working
English
Full Professional

Timeline

Sales Associate

Bella Terra
02.2021 - 06.2022

Go Specialist

CANTINA LAREDO
07.2020 - 02.2021

Floor Associate

Aldi
03.2020 - 06.2020

Sales Associate

Dillard's, Inc
07.2019 - 01.2020

High School Diploma -

Dubiski Career High School

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Katie Romero