LUIS ANGEL VILLAGOMEZ RIVERA
El Paso
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Sales Associate
Spectrum
1359 Lomaland Dr Ste 201 El Paso TX, 79935
09.2024 - 02.2026
- Engaged customers, provided product knowledge, and enhanced shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Maintained inventory levels through regular stock checks and replenishment.
- Developed strong relationships with customers to promote brand loyalty.
Server
Olive Garden
El Paso, TX
05.2024 - 09.2024
- Wrote patrons' food orders on order slips, memorized orders and entered orders into computers for transmission to kitchen staff.
- Promoted specials, desserts, appetizers, and high-profit beverages to drive up meal totals.
- Addressed and resolved customer concerns quickly, working with management to fix complex issues.
- Engaged customers in friendly conversation to build connections and increase satisfaction.
Server
Great American Steakhouse - Airway
El Paso, TX
06.2023 - 09.2024
- Wrote patrons' food orders on order slips, memorized orders and entered orders into computers for transmission to kitchen staff.
- Promoted specials, desserts, appetizers, and high-profit beverages to drive up meal totals.
- Addressed and resolved customer concerns quickly, working with management to fix complex issues.
- Engaged customers in friendly conversation to build connections and increase satisfaction.
Sales Representative
Kirby
El Paso
01.2024 - 03.2024
- Connected with customers to offer assistance and promote products.
- Led training sessions for new hires on customer service best practices.
- Managed cash and credit card transactions.
- Notified customers of new products, prices and special offers.
Deli
Walmart
El Paso
09.2023 - 06.2024
- Greeted guests and provided menus
- Provided excellent customer service to ensure satisfaction
- Performed opening and closing duties such as setting up the dining area, restocking supplies
- Assisted in training new servers
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Handled money transactions accurately while following company procedures for handling cash payments
- Accurately recorded orders on cash register and point-of-sale system
- Responded efficiently to guest inquiries and complaints in a professional manner.
Server
Great American Steak House
El Paso
01.2022 - 08.2023
- Provided customer service
- Greeted guests and provided menus
- Provided excellent customer service to ensure satisfaction
- Maintained records of transactions made during shift as required by law or company policy
- Assisted in training new servers
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Accurately recorded orders on cash register and point-of-sale system
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment
- Responded efficiently to guest inquiries and complaints in a professional manner.
Server
La Malinche
El Paso
12.2020 - 09.2022
- Provided customer service
- Greeted guests and provided menus
- Provided excellent customer service to ensure satisfaction
- Assisted in training new servers
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Took orders from customers accurately and in a timely manner
- Maintained records of transactions made during shift as required by law or company policy
- Performed opening and closing duties such as setting up the dining area, restocking supplies
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
High School Diploma -
Mountain View High School
El Paso, TX05-2021
Skills
- Customer Service
- Public Relation
- Stock Replenishment
- Strong work ethic
- Strong Delivery Skills
- Dining Crew Workflow Optimization
- Time Management
- Bilingual (Spanish & English)
- Crew Training
- Verbal and Written Communication
- Sales Techniques
- Sales expertise
- Data management
Languages
English
Spanish
Timeline
Sales Associate
Spectrum
09.2024 - 02.2026
Server
Olive Garden
05.2024 - 09.2024
Sales Representative
Kirby
01.2024 - 03.2024
Deli
Walmart
09.2023 - 06.2024
Server
Great American Steakhouse - Airway
06.2023 - 09.2024
Server
Great American Steak House
01.2022 - 08.2023
Server
La Malinche
12.2020 - 09.2022
High School Diploma -
Mountain View High School