Katie Schisel
Cedarburg,WI
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History in maintaining large amounts of inbound calls while sustaining satisfactory relationships with customers. Offers skills with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Service Advisor
Rosen Automotive Group
South Milwaukee , WI
01.2024 - Current
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
Sales Representative
Van Horn Automotive
Sheboygan , WI
06.2020 - 10.2023
- Collaborate with sales team to achieve monthly sales goals
- Build and maintain lasting relationships with customers to encourage repeat business and referrals
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products and services
- Continuously striving to improve product knowledge on all new and used vehicles.
Business Development
Van Horn Automotive
Sheboygan , WI
03.2018 - 06.2020
- Sales and Service BDC
- Communicating with customers via phone, text or email to schedule their vehicles for service, campaigns or maintenance
- Confirm scheduled appointments and ensure service team is prepared
- Ordering and confirming parts availability for scheduled appointments
- Entering and confirming customer information within the dealerships data management system (CRM)
- Setting appointments for account Executives
- Maintain and update CRM for past customers and prospects
- Proactive prospecting of leads, both inbound and outbound (cold calling).
Education
Kiel High School
Kiel, WI06.2010
Skills
- Customer Relationship Management
- Lead Generation
- Sales Proposal Creation
- Staff Training
- Customer Retention
- Customer Service
- Computer Skills
- Data Entry
- Clerical Support
- Documentation And Reporting
- Call Center Operations
- Records Maintenance
- Multitasking and Organization
- Account Management
References
References available upon request.
Timeline
Service Advisor
Rosen Automotive Group
01.2024 - Current
Sales Representative
Van Horn Automotive
06.2020 - 10.2023
Business Development
Van Horn Automotive
03.2018 - 06.2020
Kiel High School
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