Katie Segarra
Atlanta,GA
Summary
Enthusiastic team player passionate about pursuing new opportunities and learning skills that contribute to the success and overall growth of the company. Driven to providing above and beyond customer service while demonstrating strong administrative, relationship-building and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Sales Coordinator
Cloudland at Mclemore
01.2024 - 04.2024
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Reviewed sales performance data regularly to identify areas for improvement and implement corrective actions when needed.
- Worked directly with Director of Sales to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout post-sales process.
- Implemented updated CRM systems and social media marketing strategies to streamline sales processes and optimize communication.
Business Travel Sales Coordinator
Embassy Suites by Hilton
08.2022 - 12.2023
- Assisted and supported Director of Sales and Marketing in operations of marketing departments
- Department exceeded budget goal by over $780,473 in sales
- Developed strong working relationships with C-Suite executives to ensure their anticipated needs were met with excellence
- Made handwritten welcome letters and gift baskets daily for incoming guests/VIP's and placed them in their room prior to arrival
- Volunteered at Ronald Mcdonald House that positively impacted local communities while showcasing company''s commitment to social responsibility.
- Attended weekly Chamber of Commerce networking events
- Managed social media for entire hotel through platforms such as LinkedIn, Instagram, and Facebook
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Specialized in CRM software to manage corporate profiles, bookings, and communications
- Efficient in multi-tasking ensuring accuracy and attention to detail
- Conducted market research to identify new business opportunities
- Handled guest payments, managing invoices, and reconciling accounts
- Customer-focused mindset with passion for delivering exceptional service
- Conducted property tours for potential clients, showcasing hotel's amenities, meeting spaces, and event facilities.
Front Desk Agent
The Kinley Hotel
08.2021 - 07.2022
- Earned Employee of The Month alongside receiving award voted by guests for willingness to go above and beyond
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Received handwritten note of recognition from Gail and Rice for maintaining passionate and enthusiastic attitude in all circumstances
- Attentiveness to detail by implementing solutions that improved growth of hotel's overall rating up to 5 star reviews
- Addressed and resolved complaints in manner that allowed guests to feel understood and valued
- Cross-Trained in Housekeeping department to ensure collaborative success of hotel
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Server/Hostess/To-Go Specialist
Chili's
08.2019 - 08.2021
- Recognized by Regional Manager for possessing diligence in work ethic
- Achieved #1 in scores for excellent customer service and high rating reviews
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy
- Learned managerial responsibilities and assisted in training new hires
- Proficiency in conflict resolution skills, and conducting timely performance evaluations
- Maximized revenue through upselling of items
- Experience in face paced environment while maintaining excellent time management skills.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Some college - Psychology and Business
Chattanooga State Community College
05.2021
Skills
- Emotional Intelligence
- Innovative Mindset
- Goal-Oriented
- CRM Software Proficiency
- Social Media Management
- Adaptability and Resiliency
- Influential Leadership
- Critical Thinking and Problem Solving
- Organizational Skills
Writing
Growing up with entrepreneurial parents who own a book publishing company, I developed an immense passion for writing. I am in the midst of writing my own book that sheds a light of encouragement to those who are hurting that through trials and tribulations, grace prevails all and there will always beauty within the seasons of a storm, if we just look closely enough.
Timeline
Sales Coordinator
Cloudland at Mclemore
01.2024 - 04.2024
Business Travel Sales Coordinator
Embassy Suites by Hilton
08.2022 - 12.2023
Front Desk Agent
The Kinley Hotel
08.2021 - 07.2022
Server/Hostess/To-Go Specialist
Chili's
08.2019 - 08.2021
Some college - Psychology and Business
Chattanooga State Community College