Katie Shippy
Sterling Heights
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
3
3
years of professional experience
Work History
Medical Assistant
Troy Medical P.C.
06.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted in medical procedures.
Hostess, To-Go Team, Food Runner
Texas Roadhouse
10.2022 - 06.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
Education
Associate of Applied Science - Law Enforcement
Macomb Community College
Clinton Township, MI12-2026
Skills
- HIPAA compliance
- Customer service
- Vital sign monitoring
- Reliable team player
- Professionalism and ethics
- Effective multitasking
- Friendly, positive attitude
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Critical thinking
- Calm under pressure
Languages
English
Native or Bilingual
Interests
- Gym Workouts
- Backpacking and Hiking
- Church Events
- I like working with my hands and fixing things
- I enjoy helping others and giving back to the community
Timeline
Medical Assistant
Troy Medical P.C.
06.2024 - Current
Hostess, To-Go Team, Food Runner
Texas Roadhouse
10.2022 - 06.2024
Associate of Applied Science - Law Enforcement
Macomb Community College
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