Katie Shumway
Blanding,UT
Summary
Driven General Manager with a track record of implementing strategic approaches that enhance profitability and sales. Motivated teams through effective training and development, resulting in improved operational performance and customer satisfaction. Demonstrated resourcefulness in management operations, excelling in communication and problem-solving while adapting to dynamic environments.
Overview
1
1
Certification
21
21
years of professional experience
Work History
General Manager
Homestead Steak House
Blanding, UT
04.2016 - Current
- Directed daily operations at Homestead Steak House, including dining room and kitchen flow.
- Supervised front-of-house and back-of-house staff scheduling, training, and performance standards.
- Managed guest service issues and resolved complaints with professional, calm communication.
- Controlled food, beverage, and supply ordering to support steady restaurant operations.
- Enforced health, safety, and sanitation standards throughout restaurant work areas.
- Coordinated vendor relations, maintenance needs, and equipment service requests.
- Led hiring, onboarding, and staff coaching to support consistent team performance.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Generated detailed schedules to optimize staff availability and service efficiency. and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Ensured compliance with local health department regulations regarding food safety standards.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Developed service and sales strategies to improve retention and revenue.
- Evaluated current processes and implemented new systems to enhance overall productivity levels.
Executive Assistant
Blue Mountain Hospital
Blanding, UT
09.2011 - 08.2016
- Managed executive calendars, meetings, and appointments for Blue Mountain Hospital leadership.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Coordinated travel arrangements, schedules, and expense records for executive staff.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
- Prepared agendas, minutes, and follow-up notes for hospital board and leadership meetings.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Drafted correspondence, reports, and internal communications using hospital standards.
- Maintained confidential records and handled sensitive information with discretion.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Maintained confidential records and files related to executive operations.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Supported communication between executives, physicians, department leaders, and outside partners.
- Facilitated communication between senior management and staff.
- Facilitated communication between different departments within organization.
- Monitored incoming emails and responded accordingly in a timely manner.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Greeted visitors warmly upon arrival at the office premises.
- Managed all aspects of catering needs for special events hosted by the organization.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Set up meeting and event logistics for senior management and updated calendars.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Developed effective filing systems for easy retrieval of information when needed.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
- Assisted in developing policies and procedures pertaining to office administration matters.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
Materials Manager
Lisbon Valley Mine
La Sal, Utah
08.2005 - 09.2011
- Managed mine materials inventory for maintenance, operations, and support teams.
- Coordinated purchasing requests with vendors and internal departments at Lisbon Valley Mine.
- Scheduled receiving, storage, and distribution of materials for mining work.
- Reviewed purchase orders and verified shipments against mine specifications.
- Supported maintenance crews with timely parts and supply availability.
- Maintained records for inventory levels, orders, and material movements.
- Communicated with supervisors and suppliers to resolve material shortages.
- Developed and implemented systems for tracking material usage and costs.
- Established performance measures for vendors and tracked activities to verify continued conformance with standards and contract terms.
- Implemented new methods for organizing inventory data in order to increase efficiency of operations.
- Oversaw shipping and receiving procedures for parts and finished goods.
- Located and vetted vendors to obtain desired stock on regular schedule and with consistent quality.
- Evaluated existing procedures related to material management processes and recommended improvements where necessary.
- Conducted regular cycle counts of stored items in order to verify accuracy of stock records.
Education
Certificate Of Completion - Entrepreneur Certification
College of Eastern Utah
Blanding, UT 01.2004 - 06.2004
San Juan High School
Blanding, UTSkills
- Restaurant operations
- Financial management
- Budgeting and cost control
- Cost control
- Inventory control
- Staff scheduling
- Vendor management
- Food safety compliance
- Sales strategy
- Process improvement
- Recipes and menu planning
- Customer service
- Vendor partnerships
Certification
- Serve Safe Manager certification
References
References available upon request.
Timeline
General Manager
Homestead Steak House
04.2016 - Current
Executive Assistant
Blue Mountain Hospital
09.2011 - 08.2016
Materials Manager
Lisbon Valley Mine
08.2005 - 09.2011
Certificate Of Completion - Entrepreneur Certification
College of Eastern Utah
01.2004 - 06.2004
San Juan High School