Katie Sprung
Swaledale
Summary
Skilled pharmacy technician with solid experience in retail and hospital pharmacy settings. Possess strong knowledge of medication dispensing, inventory management, and regulatory compliance. Demonstrated capability in improving pharmacy operations efficiency and enhancing patient care through effective communication and teamwork. Contributed to reducing prescription errors and streamlining workflow processes for better service delivery.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Pharmacist Assistant
Mercy One Medical Center
Mason City
02.2011 - Current
- Supervised staff and motivated top performance against pharmacy objectives.
- Trained new staff members on departmental policies and procedures.
- Achieved optimum staff performance through proactive management and monitoring of daily activities.
- Provided on-site training for pharmacy technicians, interns, and new pharmacists.
- Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
- Stocked, labeled and delivered medications to patients and caregivers.
- Coordinated weekly meetings with pharmacy staff members to discuss operational challenges or changes.
- Calculated dosage filled prescriptions and prepared prescription labels.
- Maintained compliance with state and federal drug laws.
New Patient Coordinator
Mercy North Iowa Medical Center
Mason City
01.2019 - 01.2021
- Managed office supplies inventory levels and placed orders when necessary.
- Served as a liaison between physicians, nurses, technicians and other medical personnel when coordinating appointments for specialty treatments.
- Collaborated closely with clinical staff members to ensure that all necessary documents were obtained prior to treatment being rendered.
- Updated patient demographic information in accordance with changes made during each visit.
- Assisted in scheduling appointments for new patients, ensuring that all relevant information was collected and entered into the patient database accurately.
Education
Associate of Science - Billing And Coding
DMACC
Des Moines, IA05-2025
Associate of Applied Science -
NIACC
Mason City, IA05-2012
High School Diploma -
Mason City High School
Mason City Iowa05-2010
Skills
- Medical coding
- Patient scheduling
- Regulatory compliance
- Customer service
- Office administration
- Inventory management
- Medication management
- Team training
- Attention to detail
- Professional ethics
- Clinical expertise
- Compounding techniques
Certification
- Certified Professional Coder, currently attending classes at DMACC to obtain.
Timeline
New Patient Coordinator
Mercy North Iowa Medical Center
01.2019 - 01.2021
Lead Pharmacist Assistant
Mercy One Medical Center
02.2011 - Current
Associate of Science - Billing And Coding
DMACC
Associate of Applied Science -
NIACC
High School Diploma -
Mason City High School
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