I'm a well rounded individual who is always trying to assist in the uplifting of others. Listening first and speaking last has served me well. This allows other the space to be heard and validated. And I must say I have very good energy so people tend to like me, and that makes me happy.
Hi, I’m
Maxine Gulihur
Lakeside,USA
Summary
Overview
25
years of professional experience
1
Certification
Work History
Raed Al-Naser Medical Office La Mesa, CA
Back Office Lead, Medical Assistant
09.2022 - Current
Job overview
- Responded promptly to patient inquiries via phone or email communication channels.
- Reviewed incoming referral requests from external providers to verify accuracy before sending them out for further processing.
- Responded promptly to requests from physicians or other members of the healthcare team.
- Monitored patient flow throughout the day to ensure timely service delivery.
- Managed daily operations of the back office including scheduling appointments, ordering supplies, and managing inventory.
- Directed front desk staff in delivering excellent customer service to patients.
- Assisted patients with registration, new patient paperwork and check-out process.
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
- Initiated follow-up calls to patients regarding their care plans or test results.
- Performed basic clinical tasks such as taking vital signs, administering injections, and collecting specimens.
JumpstartMDPleasanton, USA
Member Care Coordinator
05.2022 - 06.2022
Job overview
- Open and closing procedures following company guidelines
- Greet patients as they arrive and make them feel welcome
- Manage patient statuses and ensure that appointments are booked or archived accordingly
- Take payments received at the front desk, post them, and provide receipts to the patients
- Assist with maintaining the front desk and waiting area, including Covid precautions sanitizing
- Work cohesively with fellow team members to provide an atmosphere of trust, mutual respect, and cooperation
- Enter relevant patient information into the computer and scan all incoming correspondence
- Greet patients with kindness and respect
- Communicate with all staff on patient arrivals and status through email and EHR /Zoom communications
- Run daily reports
- Resolve patient concerns/issues while observing HIPPA
- Suggest beneficial products for patient
Cosmetic Laser Dermatology, a West Dermatology CompanySan Diego, USA
Office Manager
10.2020 - 04.2022
Job overview
- Opening and closing procedures
- Staff training
- Scheduling appointments
- Scheduling MOHS surgery
- Bank deposit
- Hiring staff
- Referral submission coordination with outside offices
- Handling Patient complaints
- Delegating task
- Daily reports
- Staff / team building
- EMR
- Insurance verification
- CLIA/OSHA preparation
- Billing and coding
Poway DermatologyPoway, USA
Front Desk Receptionist/Office Assistant
06.2016 - 06.2020
Job overview
- Opening and closing procedures
- Greet customers
- Schedule appointments
- Insurance verification
- Chart preparation
- Inventory
- Bank deposit
- Cash handling
- Back office assistant
- Assist in MOHS surgery
- Train new employees
- Instrument sterilization
- Assist with both CLIA and OSHA audits
- Biologic assistant
Cosmetic Laser Dermatology, a West Dermatology CompanySan Diego, USA
Medical Assistant
01.2000 - 06.2016
Job overview
- Greet patients
- Patient intake
- Patient education
- Assist Doctors with procedures/surgery
- Schedule appointments
- Refill prescriptions
- Chart preparation
- Wound care
- Suture removals
- Sterilization of instruments
- EMR
- Inventory
- Injections
- Biologic training
Education
San Diego Regional Occupation ProgramSan Diego, CA
College Degree from Phlebotomy / Medical Lab Assistant
07.1994
University Overview
High school diploma or GED
University Overview
Skills
- EMR Systems
- Medical Billing
- Experience Administering Injections
- Office Management
- Training & Development
- Patient Care
- Insurance Verification
- Medical Scheduling
- Management
- Medical Office Experience
- Data Entry
- Medical Coding
- Phlebotomy
- Medical Records
- Transcription
- ICD-10
- Medical Terminology
- Venipuncture
- Vital Signs
- Laboratory Experience
- Supervising Experience
- Customer service
- CPT Coding
- Quality Assurance
- Hospital Experience
- Leadership
- Hotel experience
- Computer skills
- Multi-line phone systems
- Office Administration
- Triage
- ICD Coding
- Communication skills
- Caregiving
- Employee Orientation
- Phone Etiquette
Certification
Certified Medical Assistant
Personal Information
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
- Supervised team of 15 to 23 staff members.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balance401k matchCompany CultureCareer advancementQuote
"I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel"
Timeline
Back Office Lead, Medical Assistant
Raed Al-Naser Medical Office
09.2022 - Current
Member Care Coordinator
JumpstartMD
05.2022 - 06.2022
Office Manager
Cosmetic Laser Dermatology, a West Dermatology Company
10.2020 - 04.2022
Front Desk Receptionist/Office Assistant
Poway Dermatology
06.2016 - 06.2020
Medical Assistant
Cosmetic Laser Dermatology, a West Dermatology Company
01.2000 - 06.2016
San Diego Regional Occupation Program
College Degree from Phlebotomy / Medical Lab Assistant
High school diploma or GED
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