Katie Stuart
Plattsburgh,NY
Summary
Dedicated administrative professional skilled in data entry, office administration, and team collaboration. Successfully managed client interactions and scheduling, contributing to improved workflow and customer satisfaction within social services.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Administrative Clerk
Clinton County Department of Social Services
Plattsburgh, New York
11.2021 - Current
- Coordinated appointments and scheduled meetings to enhance caseworker-client interactions.
- Provided exceptional customer service through direct communication with clients and team members, ensuring satisfaction.
- Answered phone calls promptly to assist clients and colleagues. to take messages or redirect calls to colleagues.
- Resolved customer complaints promptly, improving client relations and support.
- Maintained accurate filing systems for sensitive client information and records.
- Maintained records and personnel files to drive administration and office support.
- Processed applications for assistance, ensuring strict compliance with agency guidelines.
- Managed client intake and documentation for social services programs efficiently.
- Performed office automation duties using email, desktop publishing and spreadsheets.
Secretary/Bookkeeper
Clinton Electrical Supply
Plattsburgh, New York
05.2000 - 06.2005
- Managed daily office operations and maintained organized filing systems.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Executed data entry into computer systems, ensuring accuracy of all information entered.
- Managed invoice entry into accounting system for payment processing and tracked payments received from vendors and clients.
- Assisted with accounts receivable and accounts payable functions.
- Supported team members by handling administrative tasks promptly and accurately.
- Provided administrative support to the Office Manager and other staff members.
- Coordinated calendar reminders for important deadlines and events to ensure timely preparation and follow-up.
- Managed staff calendars and coordinated travel, meeting and hotel accommodations.
- Prepared expense reports in accordance with company policies and procedures.
- Processed incoming and outgoing mail, ensuring timely distribution.
- Organized and categorized incoming mail for efficient distribution and distributed it to appropriate personnel or departments within the organization.
- Maintained inventory of office supplies and ordered regularly.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Assisted customers with inquiries and provided product information effectively.
- Managed incoming phone calls, provided information, and transferred calls.
- Maintained filing systems for confidential documents and organized files for retrieval.
- Communicated with vendors to arrange deliveries and service requests smoothly.
- Prepared documents and reports using office software tools efficiently.
- Provided support for various special projects to enhance departmental efficiency.
Education
CNA Certification - Nursing
CV-TECH
Plattsburgh, NY04-2009
Some College (No Degree) - Liberal Arts
Clinton Community College
Plattsburgh, NYSkills
- Application processing
- Document management
- Office administration
- Data entry
- Billing and invoicing
- Microsoft Excel
- Scheduling coordination
- Appointment scheduling
- Team collaboration
- Customer service
Certification
- CNA-Certified Nurse Aide
Timeline
Administrative Clerk
Clinton County Department of Social Services
11.2021 - Current
Secretary/Bookkeeper
Clinton Electrical Supply
05.2000 - 06.2005
CNA Certification - Nursing
CV-TECH
Some College (No Degree) - Liberal Arts
Clinton Community College