Katie Theriault
Ashburnham,MA
Summary
Proven achiever with extensive experience at USPS, adept in package handling and delivering exceptional customer service. Skillfully navigated challenging weather conditions, ensuring safe and efficient mail delivery. Demonstrated strong work ethic and punctuality, significantly improving customer satisfaction. Expert in postal regulations with a knack for memory recall, consistently meeting delivery schedules. City Letter Carrier offering years of industry experience. Strong history of managing high-volume routes with superior accuracy. Frequently commended for efficiency and attention to detail. Professional with experience in mail delivery and customer service. Skilled in route planning, time management, and attention to detail. Strong focus on team collaboration and achieving results. Dependable and adaptable to changing needs. Professional postal worker with solid track record in mail delivery and route management. Known for reliability, strong organizational skills, and maintaining positive interactions with customers and team members. Adaptable to changing schedules and committed to achieving timely delivery goals.
Overview
22
22
years of professional experience
Work History
City Letter Carrier
USPS
Peterborough, NH
11.2018 - 02.2024
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
- Ensured timely delivery of packages and parcels by adhering to established routes and schedules.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Collaborated with fellow letter carriers to ensure complete coverage of assigned routes during absences or vacations.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
Office Manager
Eric's Auto Repair
Ashby, MA
09.2013 - 11.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Cvr Clerk
Rye 2 Hyundai
Leominster, MA
10.2001 - 10.2006
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Education
Oakmont Regional High School
Ashburnham, MA06.2000
Skills
- Package handling
- Safe Driving
- Memory Recall
- Weather Preparedness
- Postal regulations
Timeline
City Letter Carrier
USPS
11.2018 - 02.2024
Office Manager
Eric's Auto Repair
09.2013 - 11.2018
Cvr Clerk
Rye 2 Hyundai
10.2001 - 10.2006
Oakmont Regional High School