Katie Thompson
Flat Rock
Summary
Customer service expert with extensive experience in fast-paced environments. Exceptional communication skills combined with a commitment to respect, kindness, teamwork, and inclusion. Known for meticulous attention to detail and adherence to proper processes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Quality Assurance ASP
Kroger Fulfillment Center
12.2022 - Current
- Collaborate with fulfillment center supervisors, store associates, and main office associates to ensure smooth operations
- Make independent judgments to uphold corporate policies and state and federal laws
- Demonstrate core values of respect, honesty, integrity, diversity, inclusion, and safety
- Maintain cleanliness and food safety standards in the facility to prepare for audits
- Check product quality upon arrival at the facility
- Monitor shipments to ensure correct temperatures and cleanliness of trailers
- Ensure customer deliveries met quality standards
- Provide training and support to other employees in the team.
Manager/Supervisor
Jackson Food Service
04.2014 - 11.2022
- Assisted in training team members on company policies and procedures
- Managed scheduling, payroll, and labor costs
- Oversaw food safety and cleanliness inspections
- Conducted hiring and training of new employees
- Monitored and ensured compliance with company policies and standards
- Managed multiple locations simultaneously
- Implemented strategies to meet labor and food goals
- Demonstrated leadership and dedication in leading a team to success.
Education
General -
Harry S Truman High School
Taylor, Michigan06.2016
Skills
- Customer service
- Communication skills
- Payroll Management
- Food Safety Experience
- Training & Development
Affiliations
- Safety Committee
- BRI Core Team
Certification
Food Safety Manager
CPR
Timeline
Quality Assurance ASP
Kroger Fulfillment Center
12.2022 - Current
Manager/Supervisor
Jackson Food Service
04.2014 - 11.2022
General -
Harry S Truman High School
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