- I enjoy helping others and giving back to the community
- Volunteering at local animal shelters and rescue organizations
- I like working with my hands and fixing things
Katie Trunk
Hatboro,PA
Summary
Enhanced customer loyalty through exceptional service and effective team leadership. Skilled in multitasking and critical thinking.Developed key skills in fast-paced retail environment, focusing on customer satisfaction and efficient transaction processing. Seeking to transition into new field, utilizing strengths in team leadership and problem-solving. Committed to leveraging these abilities to contribute to dynamic and collaborative workplace.
Overview
2
2
years of professional experience
Work History
Cashier Supervisor
K1 Speed
Horsham, PA
07.2024 - Current
- Built positive relationships with customers to increase repeat business.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Optimized store performance by coordinating with other department supervisors to ensure seamless communication and teamwork.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
- Trained newly hired sales team in upselling techniques.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
Sales Associate
Ross Dress for Less
Warminster, PA
04.2024 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Cashier
Produce Junction
Hatboro, PA
02.2023 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
Education
Hatboro-Horsham High School
Horsham, PASkills
- Cashier training
- Complaint resolution
- Sales promotion
- Task delegation
- Cashier supervision
- Punctual and reliable
- Multitasking and prioritizing
- Flexible work schedule
- Critical thinking
Interests
Timeline
Cashier Supervisor
K1 Speed
07.2024 - Current
Sales Associate
Ross Dress for Less
04.2024 - 07.2024
Cashier
Produce Junction
02.2023 - 04.2024
Hatboro-Horsham High School