Katie Velasquez-Orozco
Durham,NC
Summary
At Luxury Nail Spa I work on enhancing customer satisfaction and loyalty. My adeptness in time management and customer service, honed across roles, significantly boosts operational efficiency. My commitment to excellence is evident in my ability to mentor peers and maintain high hygiene standards, showcasing my work ethic and team collaboration skills. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Overview
4
4
years of professional experience
Work History
Nail Technician
Luxury Nail Spa
Durham, NC
06.2024 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Communicated effectively with management concerning important customer issues.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
- Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
Cashier
Walmart
Durham, NC
06.2020 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
Education
High School Diploma -
Northern High School
Durham, NC06-2019
Skills
- Problem-solving skills
- Merchandise Restocking
- Team Collaboration
- Client consultation
- Time Management
- Nail art techniques
- Work Ethic and Integrity
- Cash Handling
- Customer service excellence
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Nail Technician
Luxury Nail Spa
06.2024 - Current
Cashier
Walmart
06.2020 - 07.2021
High School Diploma -
Northern High School