Katie Werner
Portland
Summary
Retail executive with over 20 years of experience in multi-unit operations and revenue growth for nationally recognized brands. Expertise in enhancing customer experience and maximizing profitability while leading teams of 100+. Track record of developing future leaders and executing large-scale initiatives aligned with business strategy.
Overview
24
24
years of professional experience
Work History
General Store Manager (Flagship)
TJ Maxx
Beaverton
05.2023 - 07.2025
- Directed operations of $15M store with over 100 employees, achieving profitability and operational excellence.
- Implemented effective merchandising strategies to boost product visibility and increase sales.
- Collaborated with regional leadership to execute strategic initiatives across multiple markets.
- Optimized P&L performance through stringent cost control and payroll management techniques.
- Enhanced profitability via improved inventory management practices and strategic pricing initiatives.
- Increased employee engagement and customer satisfaction through targeted training and recognition programs.
Area Sales Manager (Multi-State)
Express
01.2021 - 05.2023
- Oversaw five multi-unit locations, enhancing sales strategy and operational execution across three states.
- Developed and executed sales strategies for diverse regional markets.
- Analyzed market trends to identify growth opportunities and risks.
- Forecasted and achieved sales objectives by aligning field operations with corporate goals.
- Mentored store leaders to consistently exceed sales targets and key performance indicators.
- Implemented innovative merchandising strategies that simplified execution and improved sell-through rates.
General Store Manager (Flagship) NYC, LV, PDX
Express
09.2001 - 01.2021
- Directed flagship and high-volume stores across diverse U.S. markets, managing 75 employees.
- Oversaw daily operations to ensure efficient workflows and customer satisfaction.
- Recruited, hired, trained, and evaluated staff to maintain high service standards.
- Championed OMNI-channel processes, optimizing operational efficiency through freight and ship-from-store strategies.
- Developed and promoted over 10 leaders into management roles, including three future general managers.
- Collaborated with visual merchandising team to create strategies that drive profitability.
- Monitored staff performance and provided actionable feedback to uphold service excellence.
- Optimized store schedules for coverage demands, ensuring optimal service levels.
Education
Associate of Science - General Science
Portland State University
Portland, ORSkills
- Executive leadership and multi-unit management
- Visual merchandising and brand excellence
- Commercial acumen and KPI analysis
- Training and development strategies
- Customer experience enhancement
- Market positioning and cross-functional collaboration
Accomplishments
- President award winner for Express 2018, 2019,2022
- Achieved top 5 ranking in the company sales growth 2022 Express
- Visual District Leader from 2017-2023/ Planning and executing 27 store openings nationwide.
- Aspire program for future executives 2016
Timeline
General Store Manager (Flagship)
TJ Maxx
05.2023 - 07.2025
Area Sales Manager (Multi-State)
Express
01.2021 - 05.2023
General Store Manager (Flagship) NYC, LV, PDX
Express
09.2001 - 01.2021
Associate of Science - General Science
Portland State University