Summary
Overview
Work History
Education
Skills
Timeline
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Katie Winter

Hot Springs,AR

Summary

Well-versed support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Qualified in clinical operations and development.

Overview

12
12
years of professional experience

Work History

Clinical Operations Support Specialist

CHI St. Vincent
04.2022 - Current
  • Work directly with and support regional directors in various capacities.
  • Develop training materials to educate team members on best practices to increase productivity.
  • Maintain detailed documentation of processes, ensuring insights are preserved for future reference.
  • Spearheaded the opening of a gastroenterology clinic. Tasks include; recruiting, hiring and onboarding clinical and front office staff.
  • Established all vendor relationships and maintained records of vendor interactions.
  • Foster a culture of accountability among staff members, instilling a commitment to delivering high-quality care services across all aspects of the organization.

Surgery Coordinator

CHI St. Vincent
09.2020 - 04.2022
  • Met with patients who plan to undergo general or cardiovascular surgery
  • Verified benefits and calculate patient patient responsibility accordingly
  • Applied for and received prior authorizations for each patient according to coverage requirements
  • Meticulously maintained surgeon''s calendars, allowing them to focus on providing excellent patient care without administrative distractions or interruptions.
  • Assisted in the development of standardized protocols for surgery coordination, improving overall efficiency and clinic revenue
  • Reduced patient wait times for surgeries by optimizing scheduling processes and ensuring all required documentation was in order

Therapy Tech

Tri-Lakes Physical Therapy
03.2020 - 09.2020
  • Evaluated new patients to establish plan of care under supervision of the physical therapist
  • Guided multiple patients at a time through modalities, exercise, and massage therapy
  • Kept detailed logs for each patient, ensuring accurate representation of their therapy journey
  • Recognize when a patient has successfully completed therapy and write up discharge summary, complete with a personalized take-home plan for a continuation of care.

Assistant Manager/Bartender

East Side Grill
02.2018 - 02.2020
  • Supervised 25-person staff
  • Responsible for day-to-day operations including, but not limited to, bank deposits, inventory, food and beverage cost control, and distributor/vendor communication
  • Responsible for conflict resolution, handling of disgruntled guests/employees, and maintaining a positive work environment
  • Trained new staff members in all positions
  • Daily communication with owner and director of operations to ensure success.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.

Sales Manager

Performance Management Consultants
05.2012 - 07.2017
  • Independent contractor hired exclusively by privately owned furniture stores to implement business plans and sales tactics to increase profit, profit margins, and overall efficiency
  • Responsible for branding, marketing, and advertisement forums
  • Took over bookkeeping, payroll, budgets, and over-saw financial well-being of business
  • Established customer rapport and relationships with over 50 different distributors.

Education

Bachelor of Agricultural, Food, & Life Science – Environmental Soil & Water Science -

University of Fayetteville
Fayetteville, AR

Skills

  • Clinical Operations Oversight
  • Vendor Relationship Management
  • Business Development
  • Complex Problem-Solving
  • Staff Management

Timeline

Clinical Operations Support Specialist

CHI St. Vincent
04.2022 - Current

Surgery Coordinator

CHI St. Vincent
09.2020 - 04.2022

Therapy Tech

Tri-Lakes Physical Therapy
03.2020 - 09.2020

Assistant Manager/Bartender

East Side Grill
02.2018 - 02.2020

Sales Manager

Performance Management Consultants
05.2012 - 07.2017

Bachelor of Agricultural, Food, & Life Science – Environmental Soil & Water Science -

University of Fayetteville

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Katie Winter