Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Zehrung

Suffolk,VA

Summary

Dynamic retail professional with a strong work ethic and integrity, recognized for exceptional customer service at Walmart. Proven ability to enhance customer satisfaction through effective problem-solving and mentoring. Skilled in cash handling and maintaining cleanliness, contributing to a positive shopping experience and store success.

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

9
9
years of professional experience

Work History

Cashier

Walmart
11.2024 - Current
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Handled cash with high accuracy and took care to check bills for fraud.

Store Associate

Circle K
05.2019 - 10.2019
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Key Manager

Kay Jewlers
12.2018 - 03.2019
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Counted registers and cleaned and secured shop at end of shift.
  • Spearheaded marketing efforts that increased brand awareness among target demographics leading to higher sales figures.
  • Mentored junior staff members, helping them to advance their careers within the company and develop strong professional skills.
  • Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
  • Developed professional relationships to improve retention of key customers.

Cashier

Walmart
10.2016 - 12.2018
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Bagger

Jewels Osco
07.2016 - 10.2016
  • Assisted with maintaining clean and organized store appearance.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Worked together with cashiers to guarantee customer satisfaction.
  • Assisted in maintaining a clean store environment for a pleasant shopping experience.
  • Retrieved grocery carts and baskets from lot and various site locations.
  • Placed customer's purchased goods into bags, maximizing space while avoiding overloading.

Education

High School Diploma -

Woodstock High School
Woodstock, IL
05.2018

Skills

  • Customer service and assistance
  • Work ethic and integrity
  • Attention to detail
  • Team collaboration
  • Professionalism and courtesy

Timeline

Cashier

Walmart
11.2024 - Current

Store Associate

Circle K
05.2019 - 10.2019

Key Manager

Kay Jewlers
12.2018 - 03.2019

Cashier

Walmart
10.2016 - 12.2018

Bagger

Jewels Osco
07.2016 - 10.2016

High School Diploma -

Woodstock High School

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