Katie Zevgolis
Spring Grove,VA
Summary
Adept at navigating high-stress situations, I excelled as a Customer Service Representative at Allstate Insurance Co, enhancing customer loyalty and resolving complex issues with empathy and critical thinking. Trained peers in best practices, significantly improving client retention and satisfaction. Proficient in Microsoft Excel and known for exceptional problem-solving abilities, I consistently delivered top-tier customer service.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Allstate Insurance Co
04.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Education
No Degree - Elementary Education And Special Education
Grand Canyon University
Phoenix, AZ05.2025
High School Diploma -
Prince George High School
Prince George, VA06.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Payment Processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Paperwork Processing
- Appointment Scheduling
- Microsoft PowerPoint
- Technical Support
Worked with children at my church. Sunday School, Vacation Bible school, and Harvest Festival.
We hold an annual community Harvest Festival every year for our community. We are open to children of all ages. It is a free event with a candy maze, games, cakewalk, food, and costume contest. Since I was 17 I have been helping with kids ages 2-12 for Sunday School classes and our Summer Vacation Bible School. I also have experience with special needs children.
Timeline
Customer Service Representative
Allstate Insurance Co
04.2018 - Current
No Degree - Elementary Education And Special Education
Grand Canyon University
High School Diploma -
Prince George High School
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