Katie Elizabeth Hart
Cedar Rapids
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Hardworking and passionate with strong organizational skills eager to secure a management position. Ready to help team achieve company and client goals.
Overview
9
9
years of professional experience
Work History
Account Executive
Infinity Contact
05.2024 - Current
- Mastered and constantly improved sales prospecting, follow-up and upsell processes
- Achieved or exceeded company-defined sales quotas
- Exceeded sales targets consistently through strategic planning and execution
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Stayed proficient in competitors markets
- Coached as well as Mentored new sales associates for maximum performance
- Challenged myself daily with a new 10x mindset for daily, weekly and monthly sales goals
- Top AE for July 2024 with top prospecting record and still holding with 43 prospect deals
- Part of client specific campaign's due to selling abilities
Manager
Coffee Republic
04.2023 - 03.2024
- Introduced new menu items based on market trends and customer feedback, driving sales growth.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Organized staff meetings to address any concerns, share updates, and foster open communication among team members.
- Cultivated strong team environment focused on personal accountability, customer support and business success.
Phlebotomist
Mercy One Medical Center
10.2022 - 04.2023
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Mobile Phlebotomist
Weland Clinical Laboratories P.C
01.2022 - 07.2022
- Verified proper storage and transportation of specimens to laboratories.
- Verified patients' identification for proper sample collection.
- Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Lab Assistant
St Lukes Hospital
10.2021 - 12.2021
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
Customer Service Representative
Safelite Solutions
09.2019 - 08.2021
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
Barista
Starbucks
03.2017 - 08.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
Customer Service Representative
Thomas L Cardella
06.2016 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Thomas Jefferson High School
Cedar Rapids05-2019
Skills
- Client relationship building
- Account management
- Relationship building and management
- Pipeline management
- Customer service
- Strategic selling
- Sales quota achievement
- Customer rapport
- Sales strategies
- Interpersonal skills
- Sales proficiency
- Goals and performance
- Sales expertise
- Research and analysis
Timeline
Account Executive
Infinity Contact
05.2024 - Current
Manager
Coffee Republic
04.2023 - 03.2024
Phlebotomist
Mercy One Medical Center
10.2022 - 04.2023
Mobile Phlebotomist
Weland Clinical Laboratories P.C
01.2022 - 07.2022
Lab Assistant
St Lukes Hospital
10.2021 - 12.2021
Customer Service Representative
Safelite Solutions
09.2019 - 08.2021
Barista
Starbucks
03.2017 - 08.2019
Customer Service Representative
Thomas L Cardella
06.2016 - 01.2017
High School Diploma -
Thomas Jefferson High School
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