Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Katiejoe Vandegraft

Springfield,MA

Summary

Dynamic General Manager with a proven track record at Advanced Auto Parts, achieving 70% sales growth. Expert in operations management and team building, fostering strong vendor relationships while driving profitability. Skilled in inventory control and problem resolution, dedicated to enhancing customer satisfaction and operational efficiency.

Overview

8
8
years of professional experience

Work History

General Manager

Advanced Auto Parts
08.2023 - 08.2025
  • in-depth Automotive parts knowledge
  • Accomplished a 70% sales growth for the total store in 2024
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Assisted in daily operations, ensuring adherence to company policies and procedures.
  • Supported team members with training on operational standards and best practices.
  • Learned safety protocols to maintain a secure work environment for all staff.
  • Collaborated with management to streamline processes and enhance efficiency.
  • Participated in inventory management, tracking supplies, and reporting discrepancies.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Store Manager

Citi Trends
07.2021 - 08.2023
  • Managed daily store operations, ensuring efficient workflow and customer satisfaction.
  • Trained and supervised staff, fostering a collaborative team environment.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Maintained high standards of visual merchandising to enhance customer experience.
  • Developed promotional displays that increased product visibility and sales engagement.
  • Resolved customer complaints effectively, enhancing overall service quality and retention.
  • Coordinated scheduling to align staffing levels with peak shopping periods, improving service efficiency.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Assistant Manager

Pridestores
07.2020 - 07.2021
  • Coordinated daily operations to enhance team productivity and service quality.
  • Managed inventory levels using ERP systems, ensuring optimal stock availability for operations.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.

Team Leader

Macy's
09.2017 - 07.2020
  • started from truck receiving to sales floor then promoted to sales lead in the course of 3 years
  • Led team to optimize operational workflows, enhancing efficiency and productivity.
  • Coordinated cross-functional communication to ensure alignment on project goals and timelines.
  • Analyzed performance metrics to identify areas for enhancement and drove corrective actions.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.

Education

High School Diploma -

Springfield Central High School
Springfield, MA

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Time management
  • Training and coaching
  • Customer relations
  • Inventory control
  • P&L management
  • Vendor relationships

Timeline

General Manager

Advanced Auto Parts
08.2023 - 08.2025

Store Manager

Citi Trends
07.2021 - 08.2023

Assistant Manager

Pridestores
07.2020 - 07.2021

Team Leader

Macy's
09.2017 - 07.2020

High School Diploma -

Springfield Central High School

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Katiejoe Vandegraft