Katielyn Llamas
Edinburg
Summary
offering 5 years exceeding customer expectations by providing outstanding customer service. Expert and Consistently resolved customer issues and satisfied requests using customer service techniques and logical problem-solving skills.
Overview
6
6
years of professional experience
Work History
Access Service Representative
Driscoll Children’s Hospital
2828 W Michelangelo Dr, Edinburg TX
09.2023 - Current
- Managed patient access processes, ensuring timely and accurate scheduling of appointments.
- Collaborated with healthcare teams to streamline registration and check-in procedures.
- Implemented electronic health record systems to enhance data accuracy and accessibility.
- Trained new staff on operational protocols and best practices for patient interactions.
- Conducted regular audits of patient information to maintain compliance with healthcare regulations.
- Led initiatives to enhance communication between departments, fostering a more efficient workflow.
- Increased efficiency in daily operations by staying current on industry trends and best practices related to access services functions.
- Responded to inquiries by directing calls to appropriate personnel.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Customer Service
Chick Fill A
Edinburg, TX
06.2022 - 07.2023
- Working at Chick-fil-A was a fantastic opportunity! As a Chick-fil-A worker, I was part of a team that focuses on providing exceptional customer service and delicious food. My responsibilities may include taking orders, preparing food, operating the cash register, and maintaining a clean and organized work area. I also had the chance to interact with customers, ensuring they have a positive dining experience. Chick-fil-A emphasizes teamwork, so that I can collaborate with coworkers to create a welcoming and efficient environment. It's a fast-paced and rewarding job where you can develop valuable skills and make a difference in people's day!
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Childcare Teacher
Children’s milestones
San Juan , TX
03.2020 - 03.2022
- I got to work with little ones and help them learn and grow. As a child care teacher, id be responsible for creating a safe and nurturing environment for children, planning and implementing age-appropriate activities, and promoting their social, emotional, and cognitive development. I was also responsible for observing and assessing their progress and communicating with their parents.
- Created a safe, clean and stimulating environment for children to learn and grow.
- Encouraged creativity through art projects, imaginative play and music activities.
- Supervised outdoor activities such as sports, playground games and field trips.
- Maintained classroom order by enforcing rules set by administration staff.
Education
Surgical Tech
The College of Health Care Professions
TX10.2027
High School Diploma -
Edinburg High School
Edinburg, TX06.2022
Skills
- Customer Service
- Customer service-driven
- Customer Service-Oriented
- Outstanding customer service
- Client service excellence
- Positive Customer Engagement
- Customer friendly
- Excellent Multitasking
- Appointment scheduling
- Customer service
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Customer follow-up
Timeline
Access Service Representative
Driscoll Children’s Hospital
09.2023 - Current
Customer Service
Chick Fill A
06.2022 - 07.2023
Childcare Teacher
Children’s milestones
03.2020 - 03.2022
High School Diploma -
Edinburg High School
Surgical Tech
The College of Health Care Professions