LORISSA COLLINS
Rowlett
Summary
Accomplished Access Service Representative at Baylor Scott & White,
Experienced with managing patient access and administrative tasks. Utilizes effective communication and problem-solving skills to ensure smooth operations. Knowledge of healthcare systems and patient confidentiality standards.
Overview
5
5
years of professional experience
Work History
Access Service Representative
Baylor Scott & White
Rowlett, TX
05.2023 - Current
- Streamlined patient registration process by implementing efficient data entry techniques and prioritizing accuracy.
- Assisted patients with financial inquiries, working collaboratively to identify solutions that met both their needs and the organization’s requirements.
- Ensured smooth transitions between shifts through thorough documentation and clear handoff communications among team members.
- Proactively identified potential areas for improvement within department processes, proposing solutions that were ultimately implemented successfully across the organization.
- Maintained strict adherence to HIPAA regulations while handling sensitive patient information, ensuring confidentiality and security at all times.
- Provided back-up support for reception desk duties when necessary, demonstrating flexibility in adapting to various roles within the department as needed.
- Facilitated patient flow by effectively managing appointment schedules and coordinating with clinical staff as needed.
Server
Strike and Reel
Garland, TX
11.2022 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Cashier
Tom Thumb Grocery Store
Rowlett, TX
12.2022 - 04.2023
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Retail Sales Associate
Cracker Barrel
Rockwall, TX
05.2021 - 08.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Rowlett High School
Rowlett, TX05-2023
Associate of Science -
Eastfield College
Mesquite, TX05-2025
Skills
- Healthcare Industry Knowledge
- Patient confidentiality
- Documentation accuracy
- Professionalism and Courtesy
- Insurance Verification
- Problem-Solving
- Customer Service
- Appointment Scheduling
- Multitasking and Organization
- Money Handling
- Registration and Admissions
- Team Collaboration
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Friendly and outgoing
- Team collaboration
- Data entry
Timeline
Access Service Representative
Baylor Scott & White
05.2023 - Current
Cashier
Tom Thumb Grocery Store
12.2022 - 04.2023
Server
Strike and Reel
11.2022 - 05.2023
Retail Sales Associate
Cracker Barrel
05.2021 - 08.2021
High School Diploma -
Rowlett High School
Associate of Science -
Eastfield College