Angelia Thomas
Natchitoches,LA
Summary
Proven Access Service Representative at Natchitoches Regional Medical Center, adept in insurance verification and maintaining professionalism under pressure. Excelled in enhancing patient satisfaction through efficient registration and data entry, significantly improving patient flow. Skilled in multitasking and upholding confidentiality, demonstrating a commitment to excellence in the healthcare industry.
Overview
16
16
years of professional experience
Work History
Access Service Representative
Natchitoches Regional Medical Center
Natchitoches, LA
03.2009 - Current
- Greeted patients upon arrival and provided necessary paperwork for registration. Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Updated reference materials with Medicare, Medicaid, guidelines, policies, and a list of accepted insurance plans.
- Coordinated with clinical staff to manage patient flow, reducing wait times, and improving satisfaction.
- Collected co-pays, payments, and other monies due from patients according to established procedures. Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Multitasking handled high volume of incoming calls, service in a fast-paced providing exceptional customer service to patients and families.
- Input patients into an Access2Day spreadsheet.
- Register patients into CareTracker and Meditech.
- Drug and alcohol collection.
- Maintained confidentiality of all patient records in accordance with HIPAA standards.
Education
High School Diploma -
Pacific High School
North Highlands, CASkills
- Insurance verification
- Data entry proficiency
- Professionalism and courtesy
- Healthcare industry
- Appointment scheduling
- Multitasking
Accomplishments
- Certificate of Excellence Service
Timeline
Access Service Representative
Natchitoches Regional Medical Center
03.2009 - Current
High School Diploma -
Pacific High School
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