Katier Morgan
Washington,DC
Summary
I use analytical, tactical, and non-traditional approaches to build a relationship with all clients, new and existing. I bring a kind, vibrant energy to every room I step into and am excited to deliver results in any space that I’m in.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Quadrangle Development Corporation
08.2023 - Current
- Manage two class A buildings, serving over 1000 clients.
- Keep records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements. Attend staff meetings and take extensive notes to share with property manager.
- Monitor and track payments and expenses, providing timely and accurate financial reports. Develop annual operating budgets and forecasts, as well as sales and marketing plans.
- Monitor and analyze business performance to identify areas of improvement and make necessary adjustments.
Marketing Consultant
Quadrangle Development Corporation
09.2021 - 07.2023
- Led the marketing team and assisted in managing a 214 unit-luxury building with roughly 400 clients.
- Identified appropriate marketing channels and target customers for campaigns. Tracked key performance indicators to measure success of campaigns.
- Ensured all deadlines were met in a timely manner. Coordinated with external vendors and agencies for promotional events, ensuring seamless execution and high attendee satisfaction.
- Monitored marketing analytics and prepared reports to track campaign performance and recommend optimization strategies. Increased customer retention by 30% by building and maintaining relationships.
Online Support Specialist
&pizza
10.2019 - 08.2021
- Acted as a liaison between nationwide customers and local shops. Responded to customer inquiries and provided technical support for online ordering systems. Resolved issues promptly ensuring customer satisfaction.
- Utilized API dashboard infrastructure to ensure all needs are met. Managed company and customer data in spreadsheets and files to produce accurate reports and data analysis.
- Brainstormed and implemented creative event concepts and themes. Managed event logistics and operations. Communicated with catering, lighting and sound companies to obtain price quotes.
- Consulted with customers to determine objectives and requirements for events. Designed and implemented efforts to publicize events and promote sponsorships.
Sterilization Technician
Children's Choice Pediatric Dentistry
07.2021 - 07.2021
- Inspected sterile package integrity prior to distribution. Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Identified parameters and sterilization method required for each item to be sterilized.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Picked instruments and supplies for surgeries. Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
Residential Concierge
Planned Companies
05.2018 - 10.2020
- Offered friendly and efficient service to customers, handled challenging situations with ease. Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences. Developed and implemented guest service policies and procedures to drive loyalty and referrals.
- Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.
- Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending resident/guest entertainment.
Residential Concierge
InterSolutions, LLC
05.2017 - 01.2018
- Oriented new residents with property, amenities, neighborhood, and recreation. Provided administrative assistance to office personnel and exceptional and personalized service to clients.
- Occasionally arranged transportation, accepted packages, assisted with luggage, and coordinated pickups. Welcomed shareholders incoming and outgoing. Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Trained staff in delivering top-quality residential guest services in alignment with the property reputation and mission statement.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to guests.
Administrative Receptionist
Source Automotive Parts
02.2016 - 08.2016
- Managed multiple tasks and met time-sensitive deadlines. Confirmed appointments, communicated with clients, and updated client records.
- Maintained visitor log for entering and leaving facility for security purposes. Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing, and filing documents. Scheduled office meetings and client appointments for staff teams.
- Handled cash transactions and maintained sales and payments records accurately. Handled assignments independently with good judgement and critical thinking skills. Assisted in event planning and marketing initiatives to increase customer traffic.
Education
Bachelor of Arts - BA - English Language and Literature
Bowie State University
Bowie05.2021
Skills
- Recordkeeping
- Senior Leadership Support
- Data Entry Documentation
- Microsoft Office
- Public Safety and Security
- Resource Coordination
- Office Support
- CRM Tracking
- Budget Administration
- Client Requirements
- Auditing Tasks
Certification
Data Science Orientation
Timeline
Assistant Property Manager
Quadrangle Development Corporation
08.2023 - Current
Marketing Consultant
Quadrangle Development Corporation
09.2021 - 07.2023
Sterilization Technician
Children's Choice Pediatric Dentistry
07.2021 - 07.2021
Online Support Specialist
&pizza
10.2019 - 08.2021
Residential Concierge
Planned Companies
05.2018 - 10.2020
Residential Concierge
InterSolutions, LLC
05.2017 - 01.2018
Administrative Receptionist
Source Automotive Parts
02.2016 - 08.2016
Bachelor of Arts - BA - English Language and Literature
Bowie State University
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