Diamond Peters
Houston,TX
Summary
As a bright ambitious person, I enjoy working in a fast paced, highly motivating position. Where I can assist others while challenging, expanding my knowledge and understanding of the task on hand. Passionate, creative, professional driven to help others. Motivated to achieve complete residents satisfaction with bringing revenue. I am seeking a position that will utilize my skills and offer the chance for advancement as well as allow me the opportunity to gain additional skills and experience for my unstoppable drive.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Quail Creek Apartments
06.2022 - Current
- Manage a 534-unit property.
- Enhanced resident occupancy by 32%.
- Took over delinquency at 56% close out to a monthly close out of 3%.
- Processes daily transactions and all financial operation task, including invoices and payables based off the Accounting codes.
- Fully knowledgable to operate management software including; Appfolio, Bluemoon, Banking Institution, Court Websites, Apartments.com, and Zillow etc.
- Implement and enforces policies and lease agreement to maintain property highest standards and maximum revenue by reviewing residents files and ledger.
- Execute evictions by delivering proper notices, competing required filing document, and representing the community in the court hearing or appeal hearings. Follow through with Writ of Possession.
- Process resident move outs including any additional fee associated based on the lease term and damage. Submitting outstanding account to collections.
- Monitored and trained individual leasing professionals and maintenance, regulatory requirements, company policies, and coached on successful strategies and budgeting.
- Effectively relayed information to owners, vendors, contractors, residents, and on-site staff.
- Created and submitted daily reports, pre-closing statements and closing statements.
- Maintain resident satisfactory by resolving concerns in a timely manner gaining the interest in renewing the lease.
Leasing Agent / Leasing Manager
Mainridge Apartments
05.2021 - 06.2022
- Maintain accurate files, detailed and fully compliant with housing requirements.
- Distributed flyers to raise awareness of properties and attract more tenants.
- Performed background, reference and credit checks as part of screening process of prospective tenants
- Review completed application.
- Collected rent and tracked resident payments and information in computer system.
- Scheduled various contractors to complete needed work on vacant and occupied units.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Leasing Agent / Marketing Assistant
Weston Medical Center Apartments
10.2018 - 06.2021
- Completed leasing packages for all applicants and maintained 94%+ occupancy rate
- Logs and maintains all traffic activity into company databases (Knock, ResMan, BlueMoon, LRO, Petscreening, Worksite) in a timely and accurate manner
- Perform background and credit checks though Core Logic
- Inspect units to ensure market readiness, coordinated and led apartment tours, answered questions, and highlighted selling features and property amenities
- Managed the applicant relationship from initial inquiry through negotiation, closing, and signing of leases
- Collected and recorded applications, application fees and deposits; accurately documented all financial transactions
- Generate and review all lease signing contracts, documents and materials
- Coordinated move-ins and move-outs and communicated with tenants to achieve maximum service satisfaction
- Conducted all functions necessary to close the sale, including generating new leads
- Performed administrative duties such as communicating with residents via written correspondence, maintaining property and facilities
- Submit work order requests and follow up with residents regarding completed work
- Form a relationship with locators, perform outreach marketing, maintain active social media marketing
- Complete market survey weekly.
Key Holder / Optometrist Technician
America's Best Contacts And Eyeglasses
08.2017 - 10.2019
- Ensure the front desk is neat, presentable, and equipped with all the necessary supplies
- Answer all patient questions and incoming calls
- Redirect phone calls to the appropriate department and take down messages
- Accept all letters and packages, and distribute them to their appropriate departments
- Monitor, organize and forward emails
- Track and order office equipment and supplies
- Maintain records and files
- Develop a profitable relationship with existing and new patients
- Assist the patients with eye examinations and corrective procedures
- Record patient medical histories and help prepare the patient for the vision examination
- Also assist with tests that help ensure the accurate diagnosis and treatment of a diseased eye
- This includes patient pre-testing such as visual acuity, color vision, depth perception, retinal imaging, visual field testing, pressure inside the eye, and blood pressure
- In charge of making sure that the patient understands the proper care and use of glasses and contact lenses that the doctor has prescribed
- Being a key holder I'm responsible for opening and closing a store
- Daily, I would handle operational procedures, assisting patients, providing customer service, handling money, supervising staff, setting alarms, and keeping the store area clean and organized.
Supervisor Insurance Agent
Kappa Insurance
06.2016 - 03.2018
- Manage a 534-unit property.
- Enhanced resident occupancy by 32%.
- Took over delinquency at 56% close out to a monthly close out of 3%.
- Processes daily transactions and all financial operation task, including invoices and payables based off the Accounting codes.
- Fully knowledgable to operate management software including; Appfolio, Bluemoon, Banking Institution, Court Websites, Apartments.com, and Zillow etc.
- Implement and enforces policies and lease agreement to maintain property highest standards and maximum revenue by reviewing residents files and ledger.
- Execute evictions by delivering proper notices, competing required filing document, and representing the community in the court hearing or appeal hearings. Follow through with Writ of Possession.
- Process resident move outs including any additional fee associated based on the lease term and damage. Submitting outstanding account to collections.
- Monitored and trained individual leasing professionals and maintenance, regulatory requirements, company policies, and coached on successful strategies and budgeting.
- Effectively relayed information to owners, vendors, contractors, residents, and on-site staff.
- Created and submitted daily reports, pre-closing statements and closing statements.
- Maintain resident satisfactory by resolving concerns in a timely manner gaining the interest in renewing the lease.
Education
Bachelor Of General Studies - General Studies
University of Houston
Houston, TX05.2017
J. Frank Dobie High School
Houston Texas05.2013
Skills
- Product knowledge
- Self- confidence
- Meeting sales goals
- Closing skills
- Fair housing regulations
- Resourceful
- Efficiency
- Prioritizing
- Team development
- Public Speaking
- Sales & Marketing
- Negotiation
- Teamwork
- Decision Making
- Google Analytics
- Email Marketing
- Research & Strategy
- Emotional Intelligence
- Enthusiastic & Persuasive
- Promoting & Up selling
- Leadership Role
- Friendly
- High Math Aptitude
- Excellent Communication
- Professional Demeanor
- Creative
- Detail Orientation
- Reliable
- Persistence
- Strong Work Ethic
- Marketing and Advertising
- Recordkeeping
- Tenant Screening
- Fair Housing Policies
- Business Strategies
Certification
- Leasing 101 Training - 10/2018
- Optometrist Technician License - 01/2018
Timeline
Assistant Property Manager
Quail Creek Apartments
06.2022 - Current
Leasing Agent / Leasing Manager
Mainridge Apartments
05.2021 - 06.2022
Leasing Agent / Marketing Assistant
Weston Medical Center Apartments
10.2018 - 06.2021
Key Holder / Optometrist Technician
America's Best Contacts And Eyeglasses
08.2017 - 10.2019
Supervisor Insurance Agent
Kappa Insurance
06.2016 - 03.2018
Bachelor Of General Studies - General Studies
University of Houston
J. Frank Dobie High School