Daniella Springs
Daytona Beach,FL
Summary
Motivated professional considered talented leader and driven problem solver. Brings 5 years of experience in customer satisfaction roles. Offers outstanding attention to detail and time management. I am determined to provide quality customer service through experience and also learn from new opportunities.
Overview
6
6
years of professional experience
Work History
Assistant Property Manager
Venterra Realty
Daytona Beach, Florida
05.2022 - Current
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Prepared monthly financial reports for review by the property manager.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Ensured compliance with all applicable laws related to fair housing practices.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
- Kept records of correspondence with residents and tenants.
- Checked common areas regularly to keep neat, clean and free of debris.
- Assisted property manager in leasing and marketing activities.
- Experience in the leasing professional role to ensure customer satisfaction and lease new residents at different properties.
- Maintained delinquency and bad debt expectations.
Retail Keyholder
Ruiz Salon
Austin , TX
06.2022 - 03.2023
- Greeted customers upon entry and assisted them in locating products.
- Provided customer service, answered questions, and addressed complaints regarding merchandise or services.
- Ensured a clean and organized store environment by restocking shelves, organizing displays, and cleaning the sales floor.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Assisted with training new employees on company policies, procedures, and guidelines.
Delivery Driver
Uber Eats
Austin, TX
05.2021 - 02.2022
- Received daily delivery instructions and route assignments from dispatch.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
Receptionist
Lakewood Yacht Club
Seabrook, TX
01.2019 - 06.2021
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided exceptional customer service for a private club
- Worked in several different job rules including, Hostess, front desk receptionist, banquet server and bartending
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Organized conference room reservations for meetings or events.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Cashier
Landrys Kemah Boardwalk
Kemah, TX
01.2018 - 12.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Customer service and cash handling/register experience
- Was able to multitask while providing guest with a great experience
- Worked in Sweet Scoops ice cream shop and Dipping Dots truck
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Education
High School Diploma -
Clear Falls High School
League City, TX06-2019
Skills
- Housing Regulations
- Security Deposit Refunds
- Telephone and Email Etiquette
- Records Management
- Onsite Tours
- Payment Collection
- Business Processes and Procedures
- Relationship Building and Rapport
- Marketing and Advertising
- Administrative Support
- Appointment Scheduling
- Complaint Resolution
- Scheduling
- Product Knowledge
- POS systems
- Banquet events
- Retail Sales
Accomplishments
- Named Employee of the quarter at Lakewood Yacht Club
Timeline
Retail Keyholder
Ruiz Salon
06.2022 - 03.2023
Assistant Property Manager
Venterra Realty
05.2022 - Current
Delivery Driver
Uber Eats
05.2021 - 02.2022
Receptionist
Lakewood Yacht Club
01.2019 - 06.2021
Cashier
Landrys Kemah Boardwalk
01.2018 - 12.2018
High School Diploma -
Clear Falls High School