Summary
Overview
Work History
Education
Skills
Timeline
Generic

Viet-M Trinh

Ceres,CA

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

2
2
years of professional experience

Work History

Assistant Property Manager

SecurCare Self Storage
Ceres, CA
10.2023 - 03.2024
  • Checked and ensured cleanliness and readiness of storage units and facility for current and new tenants
  • Monitored inquiries on potential new rental tenants by making calls, sending emails, and following up with them.
  • Enforce facility rules and procedures by regularly checking surveillance cameras, conducting property checks, and monitoring the gate code system to prevent tailgating.
  • Maintained cleanliness of the office
  • Assumed responsibility for maintaining accurate cash drawer amounts by conducting pre and post shift counts.
  • Uploaded needed documentation (deposits, weekly walk through, daily checklists, incident reports) to the company store portal.
  • Work and assist other property managers for collection calls for payments, autopay errors, and any extra needed information to notify our tenants.
  • Helping property managers and processing auctions while obeying California property and Lien laws.
  • Created tenant files, maintained records of rental payments, and tracked lease agreements.
  • Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
  • Conducted regular inspections of properties to identify any needed repairs or improvements.
  • Handled complaints from tenants regarding maintenance issues and resolved them promptly.

Warehouse Associate

Amazon
Patterson, CA
10.2022 - 05.2023
  • Worked in the inbound department of warehouse, responsible for receiving items from mixed freight or truck trailer.
  • Ensured efficient check-in process for items and assessed packaging condition to guarantee customer satisfaction.
  • Trained in operating PIT machine and responsible for pallet movement, replenishment, and stowing of new freight products on warehouse shelves.

Retail Associate

WSS
Ceres, CA
11.2021 - 05.2022
  • Managed inventory and assisted customers with finding specific shoes, sizes, and clothing on high-volume truck shipment days.
  • Stocked shelves of empty shoes when possible and served as a cashier when required.
  • Greeted customers and provided excellent customer service.
  • Assisted customers in finding products, answered questions, and made product recommendations.
  • Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.

Delivery Driver

Dominos Pizza
Ceres, CA
09.2021 - 11.2021
  • Managed deliveries and maintained store cleanliness during downtime.
  • Developed skills in preparing food during staff shortages.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Provided excellent customer service by answering inquiries about products or services being delivered.

Education

High School Diploma -

Central Valley High School
Ceres, CA
06.2021

Skills

  • Payment Collection
  • Customer Service
  • Money Handling
  • Product Knowledge
  • Sales goal achievement
  • Policy Enforcement
  • Payment management
  • Database Management
  • Cash Management
  • Property Management

Timeline

Assistant Property Manager

SecurCare Self Storage
10.2023 - 03.2024

Warehouse Associate

Amazon
10.2022 - 05.2023

Retail Associate

WSS
11.2021 - 05.2022

Delivery Driver

Dominos Pizza
09.2021 - 11.2021

High School Diploma -

Central Valley High School

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Viet-M Trinh