Summary
Work History
Education
Skills
Timeline
Generic

Katiera Gibson

Chicago,IL

Summary

Dynamic Restaurant Manager with expertise in team management, customer engagement, and operational efficiency. Proven ability to cultivate positive customer relationships and train staff, driving exceptional service and satisfaction.

Work History

Restaurant Manager

Dunkin
Stevensville, MI
2023 - 2026
  • Oversaw daily restaurant operations, ensuring adherence to quality standards and customer service excellence.
  • Trained and mentored staff on best practices in food preparation and service efficiency.
  • Cultivated positive relationships with customers through excellent hospitality services.
  • Maintained a high level of customer service by addressing patron complaints promptly and professionally.

Lead Hostess

Giordano’s
Chicago, IL
2022 - 2023
  • Supervised front-of-house operations to ensure seamless guest experiences.
  • Trained and mentored new host staff on service standards and protocols.
  • Coordinated seating arrangements to optimize table turnover and guest flow.

Line Cook

Skylark
Chicago, IL
2021 - 2023
  • Prepared ingredients according to recipes and specifications for menu items.
  • Operated kitchen equipment safely and efficiently during food preparation.
  • Maintained cleanliness and organization of workstations throughout shifts.
  • Assisted in inventory management, ensuring proper stock levels of ingredients.

Private Nanny

Gutierrez Family
Chicago, IL
2016 - 2022
  • Provided nurturing care and support for children's daily routines.
  • Developed engaging educational activities to promote cognitive growth.
  • Ensured a safe and clean environment for children's play and learning.
  • Communicated effectively with parents regarding children's progress and behavior.

Private Nanny

Bolz Family
Oak Lawn, IL
2014 - 2016
  • Built positive and nurturing environments to support child social and emotional growth.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.

Education

High School Diploma -

Pentwater Public School
Pentwater, MI

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Organization and prioritization
  • Customer-oriented

Timeline

Restaurant Manager

Dunkin
2023 - 2026

Lead Hostess

Giordano’s
2022 - 2023

Line Cook

Skylark
2021 - 2023

Private Nanny

Gutierrez Family
2016 - 2022

Private Nanny

Bolz Family
2014 - 2016

High School Diploma -

Pentwater Public School
Katiera Gibson