Katherine Palmer
Pittsburgh
Summary
Hardworking and passionate, this candidate brings strong organizational skills to the table and is eager to help the team achieve company goals. With an energetic and imaginative approach, they have a flair for innovative thinking and creativity. They possess foundational knowledge in creative processes and have developed a proficiency in utilizing them effectively. They are capable of contributing fresh ideas that drive impactful results. As a reliable administrative support professional, they pay great attention to detail. They excel both independently and as a team player, consistently delivering on assignments.
Overview
19
19
years of professional experience
Work History
Legal Receptionist/Secretary
Palmer & Associates
10.2021 - Current
- All receptionist duties including and not limited to; scheduling, phone calls, errands, banking, courthouse visits, filing, project managing
- Demonstrated professionalism in handling confidential information, ensuring privacy for clients and the firm.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Enhanced client satisfaction by providing exceptional front desk services and maintaining a professional atmosphere in the reception area.
- Contributed to a positive work environment by collaborating with team members on various administrative tasks and projects.
- Assisted new employees with orientation process increasing their familiarity with policies procedures office systems.
- Ensured prompt delivery of legal documents to clients via mail or courier service, promoting effective communication within deadlines.
- Assisted with drafting legal correspondence, contributing to timely communication between attorneys and clients.
- Prepared and processed invoices for attorney billing.
- Diligently edited legal correspondence for grammar and spelling.
Telecommunications Operator/Service Excellence
Marietta Memorial Health System
01.2024 - 01.2025
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
- Successfully maintains switchboard functions by connecting callers with appropriate professional, department, or business.
- Performed accurate data entry operations to update database with customer responses.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Excellent Customer Service and managed and prioritized customer service requests to achieve prompt resolution.
- Coordinated with other departments for seamless troubleshooting efforts, fostering strong cross-functional relationships within the organization.
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
Account Manager
Fortuity Calling/BBB Of Ohio/DOMedia
06.2021 - 02.2023
- Media advertising, top salesperson, started working for Internal Sales
- Consistently met or exceeded sales targets through effective negotiation skills and relationship-building efforts.
- Contributed meaningfully toward achieving company-wide objectives related to revenue generation, client satisfaction, and overall business growth by consistently exceeding personal sales targets.
- Managed budget allocation and resource utilization to maximize marketing ROI.
Insurance Sales Representative
State Farm
11.2018 - 05.2021
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Delivered informative presentations at community events, raising awareness about the importance of insurance protection and driving new business inquiries.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and promoting overall satisfaction.
- Adapted selling strategies based on individual client needs and preferences while maintaining compliance with state regulations.
- Utilized technology platforms effectively to manage client information, track sales activities, and optimize lead generation efforts.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
Account Executive/Sales
Athens News
06.2018 - 09.2018
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Presented professional image consistent with company's brand values.
Project Coordinator
Lighthouse Ministries
07.2015 - 05.2018
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
- Maintained open communication by presenting regular updates on project status to supervisor.
- Enhanced project scope definition processes, resulting in clearer project objectives and expectations from outset.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
Associate Designer
Home Depot/Expo Design Center
01.2006 - 03.2009
- Continuously refined personal design skills through professional development opportunities staying abreast of emerging trends, tools, and software in the industry.
- Enhanced design quality by consistently applying industry best practices and staying current with design trends.
- Participated in brainstorming sessions for new product launches, contributing valuable insights from a designer perspective to inform marketing strategies.
- Contributed to the development of design guidelines, templates, and style guides promoting brand consistency across all projects.
- Applied knowledge of structure to complete high quality designs.
- Increased customer engagement through eye-catching promotional materials that effectively communicated key messages and product features.
- Applied skill in color theory and composition to bring client visions to fruition and assisted in development of new materials for design projects.
- Collaborated with senior management to develop, review and finalize design concepts.
Education
Music Therapy
Florida Atlantic University
Boca Raton, FLAssociate of Arts - Interior Design
Art Institute of Fort Lauderdale
Fort Lauderdale, FLHigh School Diploma -
Parkersburg High School
Parkersburg, WV05-2001
Skills
- Fluent bilingualism
- Strong organization
- Friendly, positive attitude
- Teamwork skills
- Client satisfaction
- Calm under pressure
- Originality
- Creative and artistic
- Customer service
- Effective communication
- Reliability and adaptability
- Maintaining facilities
- File organization
- Project management
Languages
English
Native or Bilingual
Spanish
Full Professional
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Music
- Regularly practice mindfulness and meditation for overall wellness
Timeline
Telecommunications Operator/Service Excellence
Marietta Memorial Health System
01.2024 - 01.2025
Legal Receptionist/Secretary
Palmer & Associates
10.2021 - Current
Account Manager
Fortuity Calling/BBB Of Ohio/DOMedia
06.2021 - 02.2023
Insurance Sales Representative
State Farm
11.2018 - 05.2021
Account Executive/Sales
Athens News
06.2018 - 09.2018
Project Coordinator
Lighthouse Ministries
07.2015 - 05.2018
Associate Designer
Home Depot/Expo Design Center
01.2006 - 03.2009
Music Therapy
Florida Atlantic University
Associate of Arts - Interior Design
Art Institute of Fort Lauderdale
High School Diploma -
Parkersburg High School
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