Katilyn Darby
Youngsville,Louisiana
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
9
9
years of professional experience
Work History
Reservation Manager
U-Haul
Lafayette, LA
12.2021 - Current
- Assist with calls from and to customers
- Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand
- Review reports that aid in effective placement of equipment, customer reservations, and contracts that support creating equipment availability and accuracy
- Assist with the Company's U-Box portable storage product
- Promote team spirit and encourage excellence in telephone sales and service performance among all reservations staff
- Work one-on-one with reservation agents to improve their sales techniques and maintains ongoing coaching, training, and development of staff
- Implement monitoring and scoring of agents to achieve luxury quality standards
- Gives regular feedback to reservations agents on their sales performance and ways to improve conversion of calls to bookings
- Ensures the maintenance of accurate reservations records and at the same time ensure that employees are completing all assigned duties as well as following all established department policies
Assistant Manager
Huddle House
Grand Coteau, LA
03.2020 - 11.2021
- Lead a team of sales associates to meet and exceed store goals
- Developed, implemented, and maintained operational plans that ensured the highest level of customer service
- Monitored daily operations, including inventory management, cash handling, and staff scheduling
- Trained and coached employees on product knowledge, sales techniques, and customer service
- Ensured compliance with all company policies and procedures; tracked and reported sales performance metrics
- Handled customer inquiries and complaints in a professional manner
- Participated in weekly meetings with Store Manager to review progress and discuss strategies for improvement
- Assisted with the facilitation of interviews and hiring of employees
- Assisted with conducting appraisals, performance reviews, and analyzation of sale reports
Assistant Manager
Sonic
New Iberia, LA
04.2018 - 02.2020
- Lead a team of associates to meet and exceed store goals
- Developed, implemented, and maintained operational plans that ensured the highest level of customer service
- Monitored daily operations, including inventory management, cash handling, and staff scheduling
- Trained and coached employees on product knowledge, sales techniques, and customer service
- Ensured compliance with all company policies and procedures
- Handled customer inquiries and complaints in a professional manner
- Tracked and reported sales performance metrics
- Participated in weekly meetings with Store Manager to review progress and discuss strategies for improvement
Store Manager
Johnny's Pizza
St. Martinville, LA
01.2016 - 04.2018
- Ensured a safe, clean, and organized environment
- Evaluated daily, weekly, and monthly information and acted accordingly to reduce shortcomings as soon as possible
- Maintained and managed sales by implementing improvements through customer satisfaction
- Encouraged and maintained a positive store environment for both employees and customers
- Maintained inventory, prepped daily, and handled cash flow
- Advocated for sales, handled complaints, and oversaw ongoing activities
- Facilitated interviews and hired employees, conducted appraisals and performance reviews, and analyzed sale reports
Education
Diploma -
Westgate High School
05.2016
Skills
- Strong Communicator
- Time Management
- Organized
- Critical Thinking
- Problem Solving
- Customer Service
- POS Systems
- Management and Supervising
- Inventory Control
- Proficient with Computer Systems
Timeline
Reservation Manager
U-Haul
12.2021 - Current
Assistant Manager
Huddle House
03.2020 - 11.2021
Assistant Manager
Sonic
04.2018 - 02.2020
Store Manager
Johnny's Pizza
01.2016 - 04.2018
Diploma -
Westgate High School